• We are featuring our unique approaches in the MS&AD Insurance Group Sustainability Report 2019.
  • For your reference, links to information that is not stated in the Sustainability Report 2019 but are on the websites of our Group companies is provided below.
  • Sustainability Report 2019 contains Standard Disclosures from the GRI Standards Sustainability Reporting Guidelines.

Organizational Profile

  Item Indicator Corresponding Sections
102-1 Name of the organization
a. Name of the organization.
Company Overview
102-2 Activities, brands, products, and services
a. A description of the organization’s activities.
b. Primary brands, products, and services, including an explanation of any products or services that are banned in certain markets.
Our Business
102-3 Location of headquarters
a. Location of the organization’s headquarters.
Company Overview
102-4 Location of operations
a. Number of countries where the organization operates, and the names of countries where it has significant operations and/or that are relevant to the topics covered in the report.
Group Structure
102-5 Ownership and legal form
a. Nature of ownership and legal form.
Stock Overview
102-6 Markets served
a. Markets served, including:
i. geographic locations where products and services are offered;
ii. sectors served;
iii. types of customers and beneficiaries.
Scale
102-7 Scale of the organization
a. Scale of the organization, including:
i. total number of employees;
ii. total number of operations;
iii. net sales (for private sector organizations) or net revenues (for public sector organizations);
iv. total capitalization (for private sector organizations) broken down in terms of debt and equity;
v. quantity of products or services provided.
Scale
Diversity
Products and Services that Contribute to Achieving Sustainable Development Goals (SDGs)
102-8 Information on employees and other workers
a. Total number of employees by employment contract (permanent and temporary), by gender.
b. Total number of employees by employment contract (permanent and temporary), by region.
c. Total number of employees by employment type (full-time and part-time), by gender.
d. Whether a significant portion of the organization’s activities are performed by workers who are not employees. If applicable, a description of the nature and scale of work performed by workers who are not employees.
e. Any significant variations in the numbers reported in Disclosures 102-8-a, 102-8-b, and 102-8-c (such as seasonal variations in the tourism or agricultural industries).
f. An explanation of how the data have been compiled, including any assumptions made.
Data / Reference Material
102-9 Supply chain
a. A description of the organization’s supply chain, including its main elements as they relate to the organization’s activities, primary brands, products, and services.
102-10 Significant changes to the organization and its supply chain
a. Significant changes to the organization’s size, structure, ownership, or supply chain, including:
i. Changes in the location of, or changes in, operations, including facility openings, closings, and expansions;
ii. Changes in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations);
iii. Changes in the location of suppliers, the structure of the supply chain, or relationships with suppliers, including selection and termination.
History
102-11 Precautionary Principle or approach
a. Whether and how the organization applies the Precautionary Principle or approach.

ERM and Risk Management

The MS&AD Insurance Group's Story of Value Creation and Business Model

102-12 External initiatives
a. A list of externally-developed economic, environmental and social charters, principles,
or other initiatives to which the organization subscribes, or which it endorses.
Communication with Stakeholders
102-13 Membership of Associations
a. A list of the main memberships of industry or other associations, and national or international advocacy organizations.
Communication with Stakeholders

Strategy

  102-14 Statement from senior decision-maker
a. A statement from the most senior decision-maker of the organization (such as CEO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy for addressing sustainability.
CEO Message
102-15 Key impacts, risks, and opportunities
a. A description of key impacts, risks, and opportunities.

ERM and Risk Management

Our Sustainability Approach

Ethics and integrity

  102-16 Values, principles, standards, and norms of behavior
a. A description of the organization’s values, principles, standards, and norms of behavior.

Our Sustainability Approach

Compliance

102-17 Mechanisms for advice and concerns about ethics
a. A description of internal and external mechanisms for:
i. seeking advice about ethical and lawful behavior, and organizational integrity;
ii. reporting concerns about unethical or unlawful behavior, and organizational integrity.

Implementing Activities and Dialog that Respect Human Rights

Compliance

Governance

  102-18 Governance structure
a. Governance structure of the organization, including committees of the highest governance body.
b. Committees responsible for decision-making on economic, environmental, and social topics.
Corporate Governance
102-19 Delegating authority
a. Process for delegating authority for economic, environmental, and social topics from the highest governance body to senior executives and other employees.

Corporate Governance

Management Structure

102-20 Executive-level responsibility for economic, environmental, and social topics
a. Whether the organization has appointed an executive-level position or positions with responsibility for economic, environmental, and social topics.
b. Whether post holders report directly to the highest governance body.
102-21 Consulting stakeholders on economic, environmental, and social topics
a. Processes for consultation between stakeholders and the highest governance body on economic, environmental, and social topics.
b. If consultation is delegated, describe to whom it is delegated and how the resulting feedback is provided to the highest governance body.

Communication with Stakeholders

102-22 Composition of the highest governance body and its committees
a. Composition of the highest governance body and its committees by:
i. executive or non-executive;
ii. independence;
iii. tenure on the governance body;
iv. number of each individual’s other significant positions and commitments, and the nature of the commitments;
v. gender;
vi. membership of under-represented social groups;
vii. competencies relating to economic, environmental, and social topics;
viii. stakeholder representation.

Corporate Governance

Data / Reference Material

102-23 Chair of the highest governance body
a. Whether the chair of the highest governance body is also an executive officer in the organization.
b. If the chair is also an executive officer, describe his or her function within the organization’s management and the reasons for this arrangement.

Corporate Governance

Board Members

102-24 Nominating and selecting the highest governance body
a. Nomination and selection processes for the highest governance body and its committees.
b. Criteria used for nominating and selecting highest governance body members, including whether and how:
i. stakeholders (including shareholders) are involved;
ii. diversity is considered;
iii. independence is considered;
iv. expertise and experience relating to economic, environmental, and social topics are considered.

Corporate Governance

Data / Reference Material

 

102-25 Conflicts of interest
a. Processes for the highest governance body to ensure conflicts of interest are avoided and managed.
b. Whether conflicts of interest are disclosed to stakeholders, including, as a minimum:
i. Cross-board membership;
ii. Cross-shareholding with suppliers and other stakeholders;
iii. Existence of controlling shareholder;
iv. Related party disclosures.

Corporate Governance

Data / Reference Material

102-26 Role of highest governance body in setting purpose, values, and strategy
a. Highest governance body’s and senior executives’ roles in the development, approval, and updating of the organization’s purpose, value or mission statements, strategies, policies, and goals related to economic, environmental, and social topics.
102-27 Collective knowledge of highest governance body
a. Measures taken to develop and enhance the highest governance body’s collective knowledge of economic, environmental, and social topics.
102-28 Evaluating the highest governance body’s performance
a. Processes for evaluating the highest governance body’s performance with respect to governance of economic, environmental, and social topics.
b. Whether such evaluation is independent or not, and its frequency.
c. Whether such evaluation is a self-assessment.
d. Actions taken in response to evaluation of the highest governance body’s performance with respect to governance of economic, environmental, and social topics, including, as a minimum, changes in membership and organizational practice.
Data / Reference Material
102-29 Identifying and managing economic, environmental, and social impacts
a. Highest governance body’s role in identifying and managing economic, environmental, and social topics and their impacts, risks, and opportunities – including its role in the implementation of due diligence processes.
b. Whether stakeholder consultation is used to support the highest governance body’s identification and management of economic, environmental, and social topics and their impacts, risks, and opportunities.
Our Sustainability Approach
102-30 Effectiveness of risk management processes
a. Highest governance body’s role in reviewing the effectiveness of the organization’s risk management processes for economic, environmental, and social topics.
102-31 Review of economic, environmental, and social topics
a. Frequency of the highest governance body’s review of economic, environmental, and social topics and their impacts, risks, and opportunities.
102-32 Highest governance body’s role in sustainability reporting
a. The highest committee or position that formally reviews and approves the organization’s sustainability report and ensures that all material topics are covered.
Our Sustainability Approach
102-33 Communicating critical concerns
a. Process for communicating critical concerns to the highest governance body.
Risk Management
102-34 Nature and total number of critical concerns
a. Total number and nature of critical concerns that were communicated to the highest governance body.
b. Mechanism(s) used to address and resolve critical concerns.
Risk Management
102-35 Remuneration policies
a. Remuneration policies for the highest governance body and senior executives for the following types of remuneration:
i. Fixed pay and variable pay, including performance-based pay, equity-based pay, bonuses, and deferred or vested shares;
ii. Sign-on bonuses or recruitment incentive payments;
iii. Termination payments;
iv. Clawbacks;
v. Retirement benefits, including the difference between benefit schemes and contribution rates for the highest governance body, senior executives, and all other employees.
b. How performance criteria in the remuneration policies relate to the highest governance body’s and senior executives’ objectives for economic, environmental, and social topics.

Corporate Governance(Executive Remuneration)

Data / Reference Material

102-36 Process for determining remuneration
a. Process for determining remuneration.
b. Whether remuneration consultants are involved in determining remuneration and whether they are independent of management.
c. Any other relationships that the remuneration consultants have with the organization.
Corporate Governance
102-37 Stakeholders’ involvement in remuneration
a. How stakeholders’ views are sought and taken into account regarding remuneration.
b. If applicable, the results of votes on remuneration policies and proposals.
102-38 Annual total compensation ratio
a. Ratio of the annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country.
102-39

Percentage increase in annual total compensation ratio
a. Ratio of the percentage increase in annual total compensation for the organization’s highest-paid individual in each country of significant operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country.

Stakeholder Engagement

  102-40 List of stakeholder groups
a. A list of stakeholder groups engaged by the organization.

Communication with Stakeholders

102-41 Collective bargaining agreements
a. Percentage of total employees covered by collective bargaining agreements.
Data / Reference Material
102-42 Identifying and selecting stakeholders
a. The basis for identifying and selecting stakeholders with whom to engage.
102-43 Approach to stakeholder engagement
a. The organization’s approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process.

Communication with Stakeholders

Quality Improvement through Communications with Stakeholders

102-44 Key topics and concerns raised
a. Key topics and concerns that have been raised through stakeholder engagement, including:
i. how the organization has responded to those key topics and concerns, including through its reporting;
ii. the stakeholder groups that raised each of the key topics and concerns.

Communication with Stakeholders

Quality Improvement through Communications with Stakeholders

Third-Party Opinion

Reporting practice

  102-45 Entities included in the consolidated financial statements
a. A list of all entities included in the organization’s consolidated financial statements or equivalent documents.
b. Whether any entity included in the organization’s consolidated financial statements or equivalent documents is not covered by the report.

MS&AD Integrated Report, p.100-101

102-46 Defining report content and topic Boundaries
a. An explanation of the process for defining the report content and the topic Boundaries.
b. An explanation of how the organization has implemented the Reporting Principles for defining report content.
Identifying Priority Issues (Our Sustainability Approach)
102-47 List of material topics
a. A list of the material topics identified in the process for defining report content.
Identifying Priority Issues (Our Sustainability Approach)
102-48 Restatements of information
a. The effect of any restatements of information given in previous reports, and the reasons for such restatements.
102-49 Changes in reporting
a. Significant changes from previous reporting periods in the list of material topics and topic Boundaries.
102-50 Reporting period
a. Reporting period for the information provided.
Editorial Policy
102-51 Date of most recent report
a. If applicable, the date of the most recent previous report.
Editorial Policy
102-52 Reporting cycle
a. Reporting cycle.
Editorial Policy
102-53 Contact point for questions regarding the report
a. The contact point for questions regarding the report or its contents.
Editorial Policy
102-54 Claims of reporting in accordance with the GRI Standards
a. The claim made by the organization, if it has prepared a report in accordance with the GRI Standards, either:
i. ‘This report has been prepared in accordance with the GRI Standards: Core option’;
ii. ‘This report has been prepared in accordance with the GRI Standards: Comprehensive option’.
Linkage with GRI Guideline (This table)
102-55 GRI content index
a. The GRI content index, which specifies each of the GRI Standards used and lists all disclosures included in the report.
b. For each disclosure, the content index shall include:
i. the number of the disclosure (for disclosures covered by the GRI Standards);
ii. the page number(s) or URL(s) where the information can be found, either within the report or in other published materials;
iii. if applicable, and where permitted, the reason(s) for omission when a required disclosure cannot be made.
Linkage with GRI Guideline (This table)
102-56 External assurance
a. A description of the organization’s policy and current practice with regard to seeking external assurance for the report.
b. If the report has been externally assured:
i. A reference to the external assurance report, statements, or opinions. If not included
in the assurance report accompanying the sustainability report, a description of what has and what has not been assured and on what basis, including the assurance standards used, the level of assurance obtained, and any limitations of the assurance process;
ii. The relationship between the organization and the assurance provider;
iii. Whether and how the highest governance body or senior executives are involved in seeking external assurance for the organization’s sustainability report.
Third-Party Assurance

Specific Standard Disclosure

Manage
ment Approach
103-1 Explanation of material topic and its Boundary
a. An explanation of why the topic is material.
b. The Boundary for the material topic, which includes a description of:
i. where the impacts occur;
ii. the organization’s involvement with the impacts. For example, whether the organization has caused or contributed to the impacts, or is directly linked to the impacts through its business relationships.
c. Any specific limitation regarding the topic Boundary.
Identifying Priority Issues
Our Sustainability Priorities
Our Value Creation Approach
Corporate Governance
Compliance
ERM and Risk Management
Communication with Stakeholders
103-2 The management approach and its components
a. An explanation of how the organization manages the topic.
b. A statement of the purpose of the management approach.
c. A description of the following, if the management approach includes that component:
i. Policies
ii. Commitments
iii. Goals and targets
iv. Responsibilities
v. Resources
vi. Grievance mechanisms
vii. Specific actions, such as processes, projects, programs and initiatives

Our Sustainability Approach

103-3 Evaluation of the management approach
a. An explanation of how the organization evaluates the management approach, including:
i. the mechanisms for evaluating the effectiveness of the management approach;
ii. the results of the evaluation of the management approach;
iii. any related adjustments to the management approach.

Our Sustainability Approach

Economic ECONOMIC PERFORMANCE
201-1 Direct economic value generated and distributed Financial and Non-Financial Highlights
MS&AD Integrated Report, p.29
Disaster Relief Donation Matching Gift Program
Efforts Across the Value Chain
201-2 Financial implications and other risks and opportunities due to climate change

Risk Management

Climate-related Financial disclosure

201-3 Defined benefit plan obligations and other retirement plans -
201-4 Financial assistance received from government N/A
MARKET PRESENCE
202-1 Ratios of standard entry level wage by gender compared to local minimum wage -
202-2 Proportion of senior management hired from the local community -
INDIRECT ECONOMIC IMPACTS
203-1 Infrastructure investments and services supported

Work toward Realization of “Leaving No One Behind”

Efforts to Realize an Inclusive Society through Support for Athletes

203-2 Significant indirect economic impacts -
PROCUREMENT PRACTICES
204-1 Proportion of spending on local suppliers -
ANTI-CORRUPTION
205-1 Operations assessed for risks related to corruption Risk Management
205-2 Communication and training about anti-corruption policies and procedures Compliance
205-3 Confirmed incidents of corruption and actions taken N/A
ANTI-COMPETITIVE BEHAVIOR
206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices N/A
Environ
mental
MATERIALS
301-1 Materials used by weight or volume Data / Reference Material
301-2 Recycled input materials used N/A
301-3 Reclaimed products and their packaging materials N/A
ENERGY
302-1

Energy consumption within the organization

Efforts to Reduce the Burden on the Environment

Data / Reference Material

302-2

Energy consumption outside of the organization

Data / Reference Material

302-3 Energy intensity N/A
302-4 Reduction of energy consumption

Efforts to Reduce the Burden on the Environment

Data / Reference Material

302-5 Reductions in energy requirements of products and services Data / Reference Material
WATER
303-1 Interactions with water as a shared resource N/A
303-2 Management of water discharge-related impacts N/A
303-3 Water withdrawal N/A
303-4 Water discharge N/A
303-5 Water consumption N/A
BIODIVERSITY
304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas N/A
304-2 Significant impacts of activities, products, and services on biodiversity Preserving Biodiversity through Partnerships and Industry-Academia Collaboration
304-3 Habitats protected or restored Environmental Conservation Efforts within the Group
304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations N/A
EMISSIONS
305-1 Direct (Scope 1) GHG emissions Data / Reference Material
305-2 Energy indirect (Scope 2) GHG emissions Data / Reference Material
305-3 Other indirect (Scope 3) GHG emissions -
305-4 GHG emissions intensity Data / Reference Material
305-5 Reduction of GHG emissions

N/A

305-6 Emissions of ozone-depleting substances (ODS) N/A
305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions N/A
EFFLUENTS AND WASTE
306-1 Water discharge by quality and destination -
306-2 Waste by type and disposal method Data / Reference Material
306-3 Significant spills N/A
306-4 Transport of hazardous waste N/A
306-5 Water bodies affected by water discharges and/or runoff N/A
ENVIRONMENTAL COMPLIANCE
307-1 Non-compliance with environmental laws and regulations N/A
SUPPLIER ENVIRONMENTAL ASSESSMENT
308-1 New suppliers that were screened using environmental criteria -
308-2 Negative environmental impacts in the supply chain and actions taken -
Social EMPLOYEMENT
401-1 New employee hires and employee turnover

Data / Reference Material

401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees Promotion of Diversity & Inclusion
401-3 Parental leave

Data / Reference Material

LABOR/MANAGEMENT RELATIONS
402-1

Minimum notice periods regarding operational changes

-
Occupational Health and Safety
403-1 Occupational health and safety management system

Creating Safety-conscious Workplaces(Compliance with Occupational Health and Safety Act)

403-2 Hazard identification, risk assessment, and incident investigation -
403-3 Occupational health services -
403-4 Worker participation, consultation, and communication on occupational health and safety -
403-5 Worker training on occupational health and safety -
403-6 Promotion of worker health

Work Style Reform and Health and Productivity Management

403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships -
403-8 Workers covered by an occupational health and safety management system -
403-9 Work-related injuries

Data / Reference Material

403-10 Work-related ill health -
TRAINING AND EDUCATION
404-1 Average hours of training per year per employee -
404-2 Programs for upgrading employee skills and transition assistance programs Encourage Employees to Learn and Think by Themselves, Take on Challenges and Continue to Grow
404-3 Percentage of employees receiving regular performance and career development reviews -
DIVERSITY AND EQUAL OPPORTUNITY
405-1 Diversity of governance bodies and employees

Promotion of Diversity & Inclusion

Data / Reference Material

405-2 Ratio of basic salary and remuneration of women to men -
NON-DISCRIMINATION
406-1 Incidents of discrimination and corrective actions taken -
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING
407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk N/A
CHILD LABOR
408-1 Operations and suppliers at significant risk for incidents of child labor N/A
FORCED OR COMPULSORY LABOR
409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor N/A
SECURITY PRACTICES
410-1 Security personnel trained in human rights policies or procedures -
RIGHTS OF INDIGENOUS PEOPLES
411-1 Incidents of violations involving rights of indigenous peoples N/A
HUMAN RIGHTS ASSESSMENT
412-1 Operations that have been subject to human rights reviews or impact assessments Implementing Activities and Dialog that Respect Human Rights
412-2 Employee training on human rights policies or procedures Implementing Activities and Dialog that Respect Human Rights
412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening Data / Reference Material
LOCAL COMMUNITIES
413-1 Operations with local community engagement, impact assessments, and development programs Work toward Realization of “Leaving No One Behind”
Efforts to Realize an Inclusive Society through Support for Athletes
MS&AD Integrated Report p.29
413-2 Operations with significant actual and potential negative impacts on local communities -
SUPPLIER SOCIAL ASSESSMENT
414-1 New suppliers that were screened using social criteria -
414-2 Negative social impacts in the supply chain and actions taken -
PUBLIC POLICY
415-1 Political contributions amount of political contributions(*1)
CUSTOMER HEALTH AND SAFETY
416-1 Assessment of the health and safety impacts of product and service categories N/A
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services N/A
MARKETING AND LABELING
417-1 Requirements for product and service information and labeling Quality Improvement through Communications with Stakeholders
417-2 Incidents of non-compliance concerning product and service information and labeling N/A
417-3

Incidents of non-compliance concerning marketing communications

N/A
CUSTOMER PRIVACY
418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data -
SOCIOECONOMIC COMPLIANCE
419-1 Non-compliance with laws and regulations in the social and economic area Regulatory breach incident(*2)

(*1) The MS&AD Insurance Group made political donations amounting to 20.5 million yen in Fiscal 2016,20.6 million yen in Fiscal 2017,and 20.6 million yen in Fiscal 2018.
In Japan, it is mandatory for political organizations to release the status of income and spending of political funds.
Therefore, the above-mentioned amount is to be disclosed in the Official Gazette and prefectural public notice.

(*2) Fiscal 2018:0 case