• We are featuring our unique approaches in the MS&AD Insurance Group Sustainability Report 2023.
  • For your reference, links to information that is not stated in the Sustainability Report 2023 but are on the websites of our Group companies is provided below.

Statement of use

MS&AD Insurance Group determines which pieces of information on sustainability need to be disclosed in reference to the GRI Standards. We have reported the information cited in this GRI index for April 1, 2022 to March 31, 2023.
*Additionally, some activities beyond April 2023 are also included in the report.

GRI 1 used

GRI 1: Foundation 2021

 

GRI Standards Disclosure Location
GRI 2: General Disclosures 2021 1. The organization and its reporting practices
2-1: Organizational details
  a. Report its legal name Company Overview
Editorial Policy
b. Report its nature of ownership and legal form Stock Overview
c. Report the location of its headquarters Company Overview
d. Report its countries of operation MS&AD Integrated Report P.121-126
2-2: Entities included in the organization’s sustainability reporting
  a. List all its entities included in its sustainability reporting ESG Data / Reference Material
MS&AD Integrated Report  P.113-137(pdf)
b. If the organization has audited consolidated financial statements or financial information filed on public record, specify the differences between the list of entities included in its financial reporting and the list included in its sustainability reporting ESG Data / Reference Material
MS&AD Integrated Report  P.113-137(pdf)
c. If the organization consists of multiple entities, explain the approach used for consolidating the information, including:
i. whether the approach involves adjustments to information for minority interests
ii. how the approach takes into account mergers, acquisitions, and disposal of entities or parts of entities
iii. whether and how the approach differs across the disclosures in this Standard and across material topics
ESG Data / Reference Material
MS&AD Integrated Report  P.113-137(pdf)
2-3: Reporting period, frequency and contact point
  a. Specify the reporting period for, and the frequency of, its sustainability reporting Editorial Policy
b. Specify the reporting period for its financial reporting and, if it does not align with the
period for its sustainability reporting, explain the reason for this
Securities Report (in Japanese only)
*The disclosure items that differ from the securities report are documented in the notes of each item in ESG Data / Reference Material
c. Report the publication date of the report or reported information Editorial Policy
d. Specify the contact point for questions about the report or reported information Editorial Policy
2-4: Restatements of information
  a. Report restatements of information made from previous reporting periods and explain:
i. the reasons for the restatements
ii. the effect of the restatements
Published on each page
2-5: External assurance
  a. Describe its policy and practice for seeking external assurance, including whether and how the highest governance body and senior executives are involved Third-Party Assurance
b. If the organization’s sustainability reporting has been externally assured:
i. provide a link or reference to the external assurance report(s) or assurance statement(s)
ii. describe what has been assured and on what basis, including the assurance standards used, the level of assurance obtained, and any limitations of the assurance process
iii. describe the relationship between the organization and the assurance provider
Third-Party Assurance
2. Activities and workers
2-6: Activities, value chain and other business relationships
  a. Report the sector(s) in which it is active Scale
Five Business Domains
b. Describe its value chain, including
i. the organization’s activities, products, services, and markets served
Our Business
ii. the organization’s supply chain Communication with Stakeholders
iii. the entities downstream from the organization and their activities Communication with Stakeholders
c. Report other relevant business relationships Scale
d. Describe significant changes in 2-6-a, 2-6-b, and 2-6-c compared to the previous reporting period. History
2-7: Employees
  a. Report the total number of employees, and a breakdown of this total by gender and by region Company Overview
Group Structure
b. Report the total number of
i. permanent employees, and a breakdown by gender and by region
ii. temporary employees, and a breakdown by gender and by region
iii. non-guaranteed hours employees, and a breakdown by gender and by region
iv. full-time employees, and a breakdown by gender and by region
v. part-time employees, and a breakdown by gender and by region
ESG Data / Reference Material
c. Describe the methodologies and assumptions used to compile the data, including
whether the numbers are reported
i. in head count, full-time equivalent (FTE), or using another methodology;
ii. at the end of the reporting period, as an average across the reporting period, or using another methodology
ESG Data / Reference Material
d. Report contextual information necessary to understand the data reported under 2-7-a and 2-7-b Securities Report (in Japanese only)
e. Describe significant fluctuations in the number of employees during the reporting period and between reporting periods ESG Data / Reference Material
2-8: Workers who are not employees
  a. Report the total number of workers who are not employees and whose work is controlled by the organization and describe
i. the most common types of worker and their contractual relationship with the organization
ii. the type of work they perform
ESG Data / Reference Material
b. Describe the methodologies and assumptions used to compile the data, including whether the number of workers who are not employees is reported
i. in head count, full-time equivalent (FTE), or using another methodology
ii. at the end of the reporting period, as an average across the reporting period, or using another methodology
ESG Data / Reference Material
c. Describe significant fluctuations in the number of workers who are not employees during the reporting period and between reporting periods ESG Data / Reference Material
3. Governance
2-9: Governance structure and composition
  a. Describe its governance structure, including committees of the highest governance body TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
b. List the committees of the highest governance body that are responsible for decisionmaking on and overseeing the management of the organization’s impacts on the economy, environment, and people TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
c. Describe the composition of the highest governance body and its committees by
i. executive and non-executive members
ii. independence
iii. tenure of members on the governance body
iv. number of other significant positions and commitments held by each member, and the nature of the commitments
v. gender
vi. under-represented social groups
vii. competencies relevant to the impacts of the organization
viii. stakeholder representation 

Corporate Governance

Corporate Governance Report

2-10: Nomination and selection of the highest governance body
  a. Describe the nomination and selection processes for the highest governance body and its committees  Corporate Governance
ESG Data / Reference Material
b. Describe the criteria used for nominating and selecting highest governance body members, including whether and how the following are taken into consideration
i. views of stakeholders (including shareholders)
ii. diversity
iii. independence
iv. competencies relevant to the impacts of the organization
Corporate Governance
ESG Data / Reference Material
2-11: Chair of the highest governance body
  a. Report whether the chair of the highest governance body is also a senior executive in the organization ESG Data / Reference Material
b. If the chair is also a senior executive, explain their function within the organization’s management, the reasons for this arrangement, and how conflicts of interest are prevented and mitigated
2-12: Role of the highest governance body in overseeing the management of impacts
  a. Describe the role of the highest governance body and of senior executives in developing, approving, and updating the organization’s purpose, value or mission statements, strategies, policies, and goals related to sustainable development TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
b. Describe the role of the highest governance body in overseeing the organization’s due diligence and other processes to identify and manage the organization’s impacts on the economy, environment, and people, including
i. whether and how the highest governance body engages with stakeholders to support these processes
ii. how the highest governance body considers the outcomes of these processes
TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
c. Describe the role of the highest governance body in reviewing the effectiveness of the organization’s processes as described in 2-12-b, and report the frequency of this review. Corporate Governance
2-13: Delegation of responsibility for managing impacts
  a. Describe how the highest governance body delegates responsibility for managing the organization’s impacts on the economy, environment, and people, including
i. whether it has appointed any senior executives with responsibility for the management of impacts
ii. whether it has delegated responsibility for the management of impacts to other employees;
TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
b. Describe the process and frequency for senior executives or other employees to report back to the highest governance body on the management of the organization’s impacts on the economy, environment, and people TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance

2-14: Role of the highest governance body in sustainability reporting

  a. Report whether the highest governance body is responsible for reviewing and approving the reported information, including the organization’s material topics, and if so, describe the process for reviewing and approving the information TCFD・TNFD Report
MS&AD's Story of Value Creation and Business Models
Corporate Governance
b. If the highest governance body is not responsible for reviewing and approving the reported information, including the organization’s material topics, explain the reason for this
2-15: Conflicts of interest
  a. Describe the processes for the highest governance body to ensure that conflicts of interest are prevented and mitigated Corporate Governance
b. Report whether conflicts of interest are disclosed to stakeholders, including, at a minimum, conflicts of interest relating to
i. cross-board membership
ii. cross-shareholding with suppliers and other stakeholders
iii. existence of controlling shareholders
iv. related parties, their relationships, transactions, and outstanding balances
Shareholders Meeting
2-16: Communication of critical concerns
  a. Describe whether and how critical concerns are communicated to the highest governance body TCFD・TNFD Report
Management Structure
Corporate Governance
b. Report the total number and the nature of critical concerns that were communicated to the highest governance body during the reporting period.
2-17: Collective knowledge of the highest governance body
  a. Report measures taken to advance the collective knowledge, skills, and experience of the highest governance body on sustainable development. Support Systems for Outside Directors and Outside Audit & Supervisory Board Members
2-18: Evaluation of the performance of the highest governance body
  a. Describe the processes for evaluating the performance of the highest governance body in overseeing the management of the organization’s impacts on the economy, environment, and people Corporate Governance
b. Report whether the evaluations are independent or not, and the frequency of the evaluations Corporate Governance
c. Describe actions taken in response to the evaluations, including changes to the composition of the highest governance body and organizational practices Corporate Governance
2-19: Remuneration policies
  a. Describe the remuneration policies for members of the highest governance body and senior executives, including
i. fixed pay and variable pay
ii. sign-on bonuses or recruitment incentive payments
termination payments
iv. clawbacks
v. retirement benefits
Corporate Governance
b. Describe how the remuneration policies for members of the highest governance body and senior executives relate to their objectives and performance in relation to the management of the organization’s impacts on the economy, environment, and people Corporate Governance
2-20: Process to determine remuneration
  a. Describe the process for designing its remuneration policies and for determining remuneration, including
i. whether independent highest governance body members or an independent remuneration committee oversees the process for determining remuneration
ii. how the views of stakeholders (including shareholders) regarding remuneration are sought and taken into consideration
iii. whether remuneration consultants are involved in determining remuneration and, if so, whether they are independent of the organization, its highest governance body and senior executives
Corporate Governance
b. Report the results of votes of stakeholders (including shareholders) on remuneration policies and proposals, if applicable.
2-21: Annual total compensation ratio
  a. Report the ratio of the annual total compensation for the organization’s highest-paid individual to the median annual total compensation for all employees(excluding the highest-paid individual) ESG Data / Reference Material
b. Report the ratio of the percentage increase in annual total compensation for the organization’s highest-paid individual to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual)
c. Report contextual information necessary to understand the data and how the data has been compiled Securities Report (in Japanese only)
4. Strategy, policies and practices
2-22: Statement on sustainable development strategy
  a. Report a statement from the highest governance body or most senior executive of the organization about the relevance of sustainable development to the organization and its strategy for contributing to sustainable development Management_Message
2-23: Policy commitments
  a. Describe its policy commitments for responsible business conduct, including
i. the authoritative intergovernmental instruments that the commitments reference
ii. whether the commitments stipulate conducting due diligence
iii. whether the commitments stipulate applying the precautionary principle
iv. whether the commitments stipulate respecting human rights

Basic Policy on Human Rights

Slavery and Human Trafficking Statement

b. Describe its specific policy commitment to respect human rights, including
i. the internationally recognized human rights that the commitment covers
ii. the categories of stakeholders, including at-risk or vulnerable groups, that the organization gives particular attention to in the commitment

Basic Policy on Human Rights

Slavery and Human Trafficking Statement

c. Provide links to the policy commitments if publicly available, or, if the policy commitments are not publicly available, explain the reason for this

Basic Policy on Human Rights

Slavery and Human Trafficking Statement

d. Report the level at which each of the policy commitments was approved within the organization, including whether this is the most senior level

Basic Policy on Human Rights

Slavery and Human Trafficking Statement

e. Report the extent to which the policy commitments apply to the organization’s activities and to its business relationships Implementing Activities and Dialog that Respect Human Rights
f. Describe how the policy commitments are communicated to workers, business partners, and other relevant parties Implementing Activities and Dialog that Respect Human Rights
2-24: Embedding policy commitments
  a. Describe how it embeds each of its policy commitments for responsible business conduct throughout its activities and business relationships, including
i. how it allocates responsibility to implement the commitments across different levels within the organization
ii. how it integrates the commitments into organizational strategies, operational policies, and operational procedures
iii. how it implements its commitments with and through its business relationships
iv. training that the organization provides on implementing the commitments
Implementing Activities and Dialog that Respect Human Rights
2-25: Processes to remediate negative impacts
  a. Describe its commitments to provide for or cooperate in the remediation of negative impacts that the organization identifies it has caused or contributed to MS&AD Insurance Group Basic Policy for Responding to Customer Communications
b. Describe its approach to identify and address grievances, including the grievance mechanisms that the organization has established or participates in Implementing Activities and Dialog that Respect Human Rights
Schemes for Receiving Feedback from Customers
c. Describe other processes by which the organization provides for or cooperates in the remediation of negative impacts that it identifies it has caused or contributed to Implementing Activities and Dialog that Respect Human Rights
d. Describe how the stakeholders who are the intended users of the grievance mechanisms are involved in the design, review, operation, and improvement of these mechanisms Schemes for Receiving Feedback from Customers
e. Describe how the organization tracks the effectiveness of the grievance mechanisms and other remediation processes, and report examples of their effectiveness, including stakeholder feedback The websites of each group company
2-26: Mechanisms for seeking advice and raising concerns
  a. Describe the mechanisms for individuals to
i. seek advice on implementing the organization’s policies and practices for responsible business conduct
ii. raise concerns about the organization’s business conduct
Implementing Activities and Dialog that Respect Human Rights
2-27: Compliance with laws and regulations
  a. Report the total number of significant instances of non-compliance with laws and regulations during the reporting period, and a breakdown of this total by
i. instances for which fines were incurred
ii. instances for which non-monetary sanctions were incurred
*1
b. Report the total number and the monetary value of fines for instances of noncompliance with laws and regulations that were paid during the reporting period, and a breakdown of this total by
i. fines for instances of non-compliance with laws and regulations that occurred in the current reporting period
ii. fines for instances of non-comp
*1
c. Describe the significant instances of non-compliance *1
d. Describe how it has determined significant instances of non-compliance *1
2-28: Membership associations
  a. Report industry associations, other membership associations, and national or international advocacy organizations in which it participates in a significant role Initiatives
5. Stakeholder engagement
2-29: Approach to stakeholder engagement
  a. Describe its approach to engaging with stakeholders, including
i. the categories of stakeholders it engages with, and how they are identified
ii. the purpose of the stakeholder engagement
iii. how the organization seeks to ensure meaningful engagement with stakeholders
Communication with Stakeholders
2-30: Collective bargaining agreements
  a. Report the percentage of total employees covered by collective bargaining agreements ESG Data / Reference Material
b. For employees not covered by collective bargaining agreements, report whether the organization determines their working conditions and terms of employment based on collective bargaining agreements that cover its other employees or based on collective bargaining agreements from other organizations
GRI 3: Material Topics 2021 3-1: Process to determine material topics
  a. Describe the process it has followed to determine its material topics, including
i. how it has identified actual and potential, negative and positive impacts on the economy, environment, and people, including impacts on their human rights, across its activities and business relationships
ii. how it has prioritized the impacts for reporting based on their significance
MS&AD's Story of Value Creation and Business Models
b. Specify the stakeholders and experts whose views have informed the process of determining its material topics
3-2: List of material topics
  a. List its material topics Priority Issues
b. Report changes to the list of material topics compared to the previous reporting period
3-3: Management of material topics
  a.Describe the actual and potential, negative and positive impacts on the economy, environment, and people, including impacts on their human rights Priority Issues
b. Report whether the organization is involved with the negative impacts through its activities or as a result of its business relationships, and describe the activities or business relationships ESG integration and sustainability approach
c. Describe its policies or commitments regarding the material topic Our Sustainability Approach
Basic Policies on Corporate Governance
d. Describe actions taken to manage the topic and related impacts, including
i. actions to prevent or mitigate potential negative impacts
ii. actions to address actual negative impacts, including actions to provide for or cooperate in their remediation
iii. actions to manage actual and potential positive impacts
ESG integration and sustainability approach
Risk Management
e. Report the following information about tracking the effectiveness of the actions taken
i. processes used to track the effectiveness of the actions
ESG integration and sustainability approach
Risk Management
ii. goals, targets, and indicators used to evaluate progress Targets (KPI) and Results
iii. the effectiveness of the actions, including progress toward the goals and targets Targets (KPI) and Results
iv.lessons learned and how these have been incorporated into the organization’s operational policies and procedures ESG integration and sustainability approach
Risk Management
f. Describe how engagement with stakeholders has informed the actions taken (3-3-d) and how it has informed whether the actions have been effective (3-3-e) ESG integration and sustainability approach
Communication with Stakeholders
GRI Standards Item Corresponding Sections
GRI 201: Economic Performance 2016 201-1 Direct economic value generated and distributed

Financial and Non-Financial Highlights
Impact of CSV Initiatives
MS&AD Integrated Report P.18
Disaster Relief Donation Matching Gift Program
Initiatives to be Promoted in Cooperation with Our Stakeholders

201-2 Financial implications and other risks and opportunities due to climate change Risk Management
Climate-related Financial Disclosure
201-3 Defined benefit plan obligations and other retirement plans

MS&AD Integrated Report P.131

201-4 Financial assistance received from government
GRI 202: Market Presence 2016 202-1 Ratios of standard entry level wage by gender compared to local minimum wage
202-2 Proportion of senior management hired from the local community
GRI 203: Indirect Economic Impacts 2016 203-1 Infrastructure investments and services supported

Creation of a resilient and inclusive society (regional revitalization)

Initiatives to Realize an Inclusive Society through Support for Athletes

203-2 Significant indirect economic impacts
GRI 204: Procurement Practices 2016 204-1 Proportion of spending on local suppliers
GRI 205: Anti-corruption 2016 205-1 Operations assessed for risks related to corruption

Compliance

205-2 Communication and training about anti-corruption policies and procedures

Compliance

205-3 Confirmed incidents of corruption and actions taken
GRI 206: Anti-competitive Behavior 2016 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
GRI 207: Tax 2019 207-1 Approach to tax Tax compliance efforts
207-2 Tax governance, control, and risk management Tax compliance efforts
207-3 Stakeholder engagement and management of concerns related to tax Tax compliance efforts
207-4 Country-by-country reporting Tax compliance efforts
GRI 301: Materials 2016 301-1 Materials used by weight or volume ESG Data / Reference Material
301-2 Recycled input materials used
301-3 Reclaimed products and their packaging materials
GRI 302: Energy 2016 302-1 Energy consumption within the organization ESG Data / Reference Material
302-2 Energy consumption outside of the organization ESG Data / Reference Material
302-3 Energy intensity
302-4 Reduction of energy consumption Reduction of the Environment Burden
ESG Data / Reference Material
302-5 Reductions in energy requirements of products and services ESG Data / Reference Material
GRI 303: Water and Effluents 2018 303-1 Interactions with water as a shared resource
303-2 Management of water discharge-related impacts
303-3 Water withdrawal 
303-4 Water discharge
303-5 Water consumption ESG Data / Reference Material
GRI 304: Biodiversity 2016 304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Mitsui Sumitomo Insurance Surugadai Green Spaces as OECMs / Corporate Green Space Support Package
304-2 Significant impacts of activities, products, and services  on biodiversity Improvement of sustainability of natural capital
304-3 Habitats protected or restored Environmental Conservation Initiatives within our Group
304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations
GRI 305: Emissions 2016 305-1 Direct (Scope 1) GHG emissions ESG Data / Reference Material
305-2 Energy indirect (Scope 2) GHG emissions ESG Data / Reference Material
305-3 Other indirect (Scope 3) GHG emissions ESG Data / Reference Material
305-4 GHG emissions intensity

305-5 Reduction of GHG emissions ESG Data / Reference Material
305-6 Emissions of ozone-depleting substances (ODS)

305-7 Nitrogen oxides (NOX), sulfur oxides (SOX), and other significant air emissions
GRI 306: Waste 2020 306-1 Waste generation and significant waste-related impacts
306-2 Management of significant waste-related impacts
306-3 Waste generated ESG Data / Reference Material
306-4 Waste diverted from disposal ESG Data / Reference Material
306-5 Waste directed to disposal ESG Data / Reference Material
GRI 308: Supplier Environmental Assessment 2016 308-1 New suppliers that were screened using environmental criteria
308-2 Negative environmental impacts in the supply chain and actions taken
GRI 401: Employment 2016 401-1 New employee hires and employee turnover ESG Data / Reference Material
401-2 Benefits provided to full-time employees that are not provided  to temporary or part-time employees
401-3 Parental leave ESG Data / Reference Material
GRI 402: Labor/Management Relations 2016 402-1 Minimum notice periods regarding operational changes
Minimum notice periods regarding operational changes 2018 403-1 Occupational health and safety management system Creating Safety-conscious Workplaces (Compliance with Occupational Health and Safety Act)
403-2 Hazard identification, risk assessment, and incident investigation
403-3 Occupational health services
403-4 Worker participation, consultation, and communication on occupational health and safety 
403-5 Worker training on occupational health and safety
403-6 Promotion of worker health Promotion of diverse and flexible working styles
403-7 Prevention and mitigation of occupational health and safety impacts directly linked by business relationships
403-8 Workers covered by an occupational health and safety management system Creating Safety-conscious Workplaces (Compliance with Occupational Health and Safety Act)
403-9 Work-related injuries ESG Data / Reference Material
403-10 Work-related ill health 
GRI 404: Training and Education 2016 404-1 Average hours of training per year per employee ESG Data / Reference Material
404-2 Programs for upgrading employee skills and transition assistance programs Improvement of employee engagement
404-3 Percentage of employees receiving regular performance and career development reviews
GRI 405: Diversity and Equal Opportunity 2016 405-1 Diversity of governance bodies and employees

Diversity, Equity & Inclusion

ESG Data / Reference Material

405-2 Ratio of basic salary and remuneration of women to men 
GRI 406: Non-discrimination 2016 406-1 Incidents of discrimination and corrective actions taken
GRI 407: Freedom of Association and Collective Bargaining 2016 407-1 Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk
GRI 408: Child Labor 2016 408-1

Operations and suppliers at significant risk for incidents of child labor

GRI 409: Forced or Compulsory Labor 2016 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor
GRI 410: Security Practices 2016 410-1 Security personnel trained in human rights policies or procedures
GRI 411: Rights of Indigenous Peoples 2016 411-1 Incidents of violations involving rights of indigenous peoples
GRI 413: Local Communities 2016 413-1 Operations with local community engagement, impact assessments, and development programs Creation of a resilient and inclusive society (regional revitalization)
Initiatives to Realize an Inclusive Society through Support for Athletes
MS&AD Integrated Report P.18
413-2 Operations with significant actual and potential negative impacts on local communities
GRI 414: Supplier Social Assessment 2016 414-1 New suppliers that were screened using social criteria 
414-2 Negative social impacts in the supply chain and actions taken
GRI 415: Public Policy 2016 415-1 Political contributions ESG Data / Reference Material
GRI 416: Customer Health and Safety 2016 416-1 Assessment of the health and safety impacts of product and service categories
416-2 Incidents of non-compliance concerning the health  and safety impacts of products and services
GRI 417: Marketing and Labeling 2016 417-1 Requirements for product and service information and labeling Quality Improvement through Communications with Stakeholders
417-2 Incidents of non-compliance concerning product and service information and labeling
417-3 Incidents of non-compliance concerning marketing communications
GRI 418: Customer Privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data *2

*1:
RI2-2-27a. Report the total number of significant instances of non-compliance with laws and regulations: 0 cases
GRI2-2-27b. Report the total number and the monetary value of fines for instances of noncompliance with laws and regulations: 0 cases
GRI2-2-27c. Describe the significant instances of non-compliance: 0 cases
GRI2-2-27d. Describe how it has determined significant instances of non-compliance: -

*2:
GRI418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data: 0 cases