We put continuous effort into enhancing the quality of our products and services and improving our operations to gain the trust of our stakeholders.

Earn the trust of society with high quality

We have built various systems to understand the expectations and needs of our stakeholders, and apply these to improving the quality of our products and services.

Sincere, fair and just business activities

Each individual executive officer and employee complies with laws, regulations, and internal rules, and engages in business activities based on high ethical standards.

Activities and dialog that respect human rights

In addition to disseminating and thorough enforcing the MS&AD Insurance Group Basic Policy on Human Rights, through which we aim to fulfill our corporate responsibility of respecting human rights, we have established due diligence systems for human rights, and promote the relevant initiatives.

Continuing efforts to reduce the burden on the environment

We are committed to ensuring accuracy, speed, and integrity in providing Payment of Insurance Claim Service Preferable to Customers that our customers can feel secure about.

Investment activities that conform to PRI(Principles for Responsible Investment)

MS&AD Insurance Group supports the objectives of the PRI (Principles for Responsible Investment), and is a signatory of the initiative. We put into practice the Japanese version of the Stewardship Code, and carry out investment activities that give consideration to ESG.