Financial Highlights

Group Core Profit

Group Core Profit is a representation of underlying Group profits for external stakeholders, including shareholders and investors. 
It was included in the numerical management targets in medium-term management plans up to FY2017. 
Group Core Profit is calculated by deducting non-recurring profits (i.e., net capital gains, other incidental factors) from accounting profits. 

Group ROE

Group ROE is the ratio of Group Core Profit to consolidated net assets. 
It was a numerical management target in medium-term management plans up to FY2017.

Consolidated net premiums written*1 and premium growth rate (non-life insurance business)

Consolidated net premiums written is a numerical management target in medium-term management plans. A premium growth rate indicates growth potential in premium income in domestic non-life insurance business and international non-life insurance business.

Combined ratio (domestic non-life insurance business)

The combined ratio is a key indicator of profitability in underwriting in the non-life insurance business.
It was a numerical management target in medium-term management plans up to FY2017.

Net investment income (domestic non-life insurance business*2)

Net investment income is a major source of earnings, next to underwriting income, for non-life insurance companies, consisting of interest and dividend income as well as gains/losses on the sale of securities.

Policies in force*3 (domestic life insurance business)

Policies in force is a basic performance indicator for life insurance companies that are the outstanding amount of valid insurance policies owned by insurance company at the end of fiscal year, and the grand total amount guaranteed to policyholders.

*1. Excludes the Good Results Return premiums of “ModoRich” voluntary auto insurance products
*2. Simple sum of non-consolidated figures for MSI and ADI
*3. Total amount of policies in force for individual insurance and individual annuity insurance at MSI Aioi Life and MSI Primary Life. MSI Aioi Life was formed from the merger of
MSI Kirameki Life and Aioi Life on October 1, 2011, so FY2010 and FY2011 show simple sum for the two companies.

Non-Financial Highlights

Customer satisfaction and customer recommendation rate*4

Our growth potential depends on improving customer satisfaction and customer recommendation rates. Along with these indicators, customer opinions are helpful in improving quality.

Outside Director ratio and the Board of Directors attendance rate

Outside directors independent from management strengthen monitoring and oversight functions for highly transparent management. 
More than one-third of the Board of Directors are independent Outside Directors.

Selection rate of web policy clauses*5 and amount of paper usage

We actively recommend to select web policy clauses because such access is easier than with policy booklets, is more convenient for customers and promotes a decrease in the environmental load related to the use of paper and postal mail.

✔Number and ratio of female managers*7

We believe diversity in the manager position and above leads to greater customer satisfaction and growth potential by enabling strategies, product development and organizational management from diverse viewpoints and sense of value.
We began tallying this data on a Group consolidated basis, including overseas, in FY2016.

✔CO2 emissions and total energy consumption*6

Reducing CO2 emissions helps mitigate climate change, a risk for non-life insurance business. It also reduces energy-related business expenses.

✔Number and ratio of global employees

Increasing the number of employees from different cultures and with diverse sense of value, and deepening mutual understanding among employees, leads to a stronger organizational capacity for the Group and is a driving force in international business development in particular

*4. Customer survey choices were streamlined from five options to four in FY2015 and unified within the Group. This figure indicates the ratio of customers who chose the top two options.
*5. Refers to environmentally friendly policy clauses where the content can be viewed on our website rather than being written in a booklet. FY2016 figures were modified.
*6 Total energy consumption is calculated based on the energy conversion coefficient from the Law Concerning the Promotion of Measures to Cope with Global Warming.
Electric power energy use, however, is 3.6GJ/MWh. Also, from FY2017, the energy for the parts of Company buildings leased to tenants is excluded.
*7. Results as of April 1 of subsequent fiscal year.