Linkage with Core Subjects in ISO26000

Core subjects Issues Items
Organizational Governance Issue1: Organizational Governance Governance
Communication with Stakeholders
ESG Data / Reference Material
Human Rights Issue 1: Due diligence Implementing Activities and Dialog that Respect Human Rights
Issue 2: Human rights risk situations Basic Policy on Human Rights
Issue 3: Avoidance of complicity Basic Policy on Human Rights
Issue 4: Resolving grievances Implementing Activities and Dialog that Respect Human Rights
Quality Improvement through Communications with Stakeholders
Issue 5: Discrimination and vulnerable groups Implementing Activities and Dialog that Respect Human Rights
Promotion of Diversity & Inclusion
ESG Data / Reference Material
Labor Practices Issue 1: Employment and employment relationships Promotion of Diversity & Inclusion
Issue 2: Conditions of work and social protection Work Style Reform and Health and Productivity Management
Issue 3: Social dialogue Work Style Reform and Health and Productivity Management
Issue 4: Health and safety at work Work Style Reform and Health and Productivity Management
Issue 5: Human development and training in the workplace Encourage Employees to Learn and Think by Themselves, Take on Challenges and Continue to Grow
ESG Data / Reference Material
Environment Issue 1: Prevention of pollution Reduction of the Environment Burden
Issue 2: Sustainable resource use Reduction of the Environment Burden
Environmental Conservation Initiatives within the Group
Value Chain Initiatives
Issue 3: Climate change mitigation and adaptation Contribute to Climate Change Mitigation and Adaptation
Climate-related Financial Disclosure
Strive to Improve sustainability of natural Capital
Signatory to the Principles for Sustainable Insurance (PSI) and the Principles for Responsible Investment (PRI)
ESG Data / Reference Material
Issue 4: Protection of the environment, biodiversity and restoration of natural habitats Strive to Improve sustainability of natural Capital
Fair Operating Practices Issue 1: Anti-corruption Compliance
Consultation Service Desk
Issue 2: Responsible political involvement Local Communities and International Society
Issue 3: Fair competition Compliance
Issue 4: Promoting social responsibility in the value chain Transaction Responsibilities
Issue 5: Respect for property rights Compliance
Integrating customer-focused values among employees and agents
Consumer Issues Issue 1: Fair marketing, factual and unbiased information and fair contractual practices Quality Improvement through Communications with Stakeholders
Issue 2: Protecting consumers’ health and safety 　

MS&AD Response to COVID-19

 
Disaster Prevention and Reduction
Create Mobility Society without Accidents
Issue 3: Sustainable consumption Products and services that contribute to achieving Sustainable Development Goals (SDGs)
Issue 4: Consumer service, support, and complaint and dispute resolution Quality Improvement through Communications with Stakeholders
Issue 5: Consumer data protection and privacy Information Management
Issue 6: Access to essential services Provision of easily comprehensible information
Initiatives to enhance customer convenience in obtaining policies
Issue 7: Education and awareness Meeting the Trust of Society with High Quality
Encourage Employees to Learn and Think by Themselves, Take on Challenges and Continue to Grow
ESG Data / Reference Material
Community Involvement and Development Issue 1: Community involvement Cultivating a Sustainability Mindset among Employees
Environmental Conservation Initiatives within the Group
Issue 2: Education and culture Seminars to provide information on human life and medical care
Affixing of Bell Marks to insurance products
Issue 3: Employment creation and skills development Promotion of Diversity & Inclusion
Initiatives in Support of “Leaving No One Behind” Overseas
Issue 4: Technology development and access Strive for Resilient Community Development
Issue 5: Wealth and income creation Providing Products and Services to Support ”Good Health and Longevity”
Issue 6: Health Support “Good Health and Longevity”
Issue 7: Social investment Joint research with universities
Strive for Resilient Community Development
Support “Good Health and Longevity”
Key Investments
Cultivating a Sustainability Mindset among Employees
ESG Data / Reference Material