| Core subjects |
Issues |
Items |
| Organizational Governance |
Issue1: Organizational Governance |
Outline of the Group |
| Corporate Governance |
| Compliance |
| Risk Management |
| Data / Reference Material |
| Human Rights |
Issue 1: Due diligence |
Approaches to Respecting Human Rights |
| Issue 2: Human rights risk situations |
MS&AD Insurance Group Basic Policy on Human Rights |
| Issue 3: Avoidance of complicity |
Approaches to Respecting Human Rights |
| Issue 4: Resolving grievances |
Leveraging Stakeholders’ Voices to Improve Quality |
| Issue 5: Discrimination and vulnerable groups |
Promotion of Diversity |
| Data / Reference Material |
| Labor Practices |
Issue 1: Employment and employment relationships |
Promotion of Diversity |
| Issue 2: Conditions of work and social protection |
Health Management |
| Issue 3: Social dialogue |
Health Management |
| Issue 4: Health and safety at work |
Health Management |
| Issue 5: Human development and training in the workplace |
Health Management |
| Promotion of Diversity |
| Data / Reference Material |
| Environment |
Issue 1: Prevention of pollution |
Policies and Management Systems Related to Environmental and Social Contribution Activities |
| Issue 2: Sustainable resource use |
Reduction of Environmental Impact |
| Issue 3: Climate change mitigation and adaptation |
Reduction of Environmental Impact |
| Response to Climate Change |
| Preservation of Biodiversity |
| Practicing Responsible Investment to Contribute to Resolving Social Issues |
| Data / Reference Material |
| Fair Operating Practices |
Issue 1: Anti-corruption |
Compliance |
| Issue 2: Responsible political involvement |
Participation to Initiatives and External Evaluation |
| Issue 3: Fair competition |
Communication with Stakeholders |
| Issue 4: Promoting social responsibility in the value chain |
Compliance |
| Issue 5: Respect for property rights |
Compliance |
| Growth with Our Agents |
| Consumer Issues |
Issue 1: Fair marketing, factual and unbiased information and fair contractual practices |
Leveraging Stakeholders’ Voices to Improve Quality |
| Issue 2: Protecting consumers’ health and safety |
|
| Issue 3: Sustainable consumption |
Develop and Improve Products and Services from Stakeholders' Perspective |
| Issue 4: Consumer service, support, and complaint and dispute resolution |
Leveraging Stakeholders’ Voices to Improve Quality |
| Issue 5: Consumer data protection and privacy |
Upgrading Customers’ Ease of Understanding and Convenience |
| Issue 6: Access to essential services |
|
| Issue 7: Education and awareness |
Payment of Insurance Claim Service Preferable to Customers |
| Data / Reference Material |
| Community Involvement and Development |
Issue 1: Community involvement |
Contribution to Local and International Communities |
| Issue 2: Education and culture |
Social Contribution in the Field of Sports, Culture and Education |
| Issue 3: Employment creation and skills development |
Social Contribution in the Field of Sports, Culture and Education |
| Issue 4: Technology development and access |
Upgrading Customers’ Ease of Understanding and Convenience |
| Issue 5: Wealth and income creation |
Accident Prevention, Disaster Prevention and Mitigation |
| Issue 6: Health |
Development of Local Communities |
| Contribution to Local and International Communities |
| Issue 7: Social investment |
Response to Climate Change |
| Response to Aging Society |
| Development of Local Communities |
| Practicing Responsible Investment to Contribute to Resolving Social Issues |
| Data / Reference Material |
