Linkage with Core Subjects in ISO26000

Core subjects Issues Items
Governance Issue1: Organizational Governance Corporate Governance
ISO 26000 Core Subjects (Organizational Governance)
TCFD・TNFD Report
Implementing Activities and Dialog that Respect Human Rights
Human Rights Issue 1: Due diligence Implementing Activities and Dialog that Respect Human Rights
Quality Improvement through Communications with Stakeholders
Issue 2: Human rights risk situations Basic Policy on Human Rights
ESG integration and sustainability approach
Issue 3: Avoidance of complicity Basic Policy on Human Rights
ESG integration and sustainability approach
Quality Improvement through Communications with Stakeholders
Issue 4: Resolving grievances Implementing Activities and Dialog that Respect Human Rights
Quality Improvement through Communications with Stakeholders
Reporting System from Employees (Speak-up System)
Issue 5: Discrimination and vulnerable groups Implementing Activities and Dialog that Respect Human Rights
Diversity, Equity & Inclusion
ISO 26000 Core Subjects (Human Rights) (Labor Practices)
Ongoing Support in Line with the Characteristics of Regions and Regional Industries
Issue 6: Civil and Political Rights Implementing Activities and Dialog that Respect Human Rights
Issue 7: Economic, Social and Cultural Rights Implementing Activities and Dialog that Respect Human Rights
Issue 8: Fundamental Principles and rights at work Implementing Activities and Dialog that Respect Human Rights
Labor Practices Issue 1: Employment and employment relationships Promotion of a Sound Relationship with the Labor Union
Diversity, Equity & Inclusion
Consideration for employee health and a workplace environment free of discrimination
ISO 26000 Core Subjects (Human Rights) (Labor Practices)
Issue 2: Conditions of work and social protection Implementing Activities and Dialog that Respect Human Rights
Promotion of Health and Productivity Management
Issue 3: Social dialogue Promotion of a Sound Relationship with the Labor Union
Promotion of Health and Productivity Management
Issue 4: Health and safety at work Communication with Stakeholders (Employees)
Promotion of Health and Productivity Management
Reporting System from Employees (Speak-up System)
Harassment Consulting Desk
Issue 5: Human development and training in the workplace Improvement of employee engagement
ISO 26000 Core Subjects (Human Rights) (Labor Practices)
Environment Issue 1: Prevention of pollution Improvement of sustainability of natural capital
Reduction of the Environment Burden
Issue 2: Sustainable resource use Improvement of sustainability of natural capital
Reduction of the Environment Burden
Environmental Conservation Initiatives within the Group
Initiatives to be Promoted in Cooperation with Our Stakeholders
Issue 3: Climate change mitigation and adaptation Our Sustainability Approach
Targets (KPI) and Results
ESG integration and sustainability approach
Action on Climate Change
Climate-related Financial Disclosure
Improvement of sustainability of natural capital
Signatory to the Principles for Sustainable Insurance (PSI) and the Principles for Responsible Investment (PRI)
ISO 26000 Core Subjects (Environment)
Issue 4: Protection of the environment, biodiversity and restoration of natural habitats ESG integration and sustainability approach
Improvement of sustainability of natural capital
Nature-Related Financial Disclosure
Preserving Conserving Biodiversity through Partnerships and Industry-Academia Collaboration
Environmental Conservation Initiatives within Our Group
Fair Operating Practices Issue 1: Anti-corruption Compliance
Issue 2: Responsible political involvement Compliance
Issue 3: Fair competition Compliance
Issue 4: Promoting social responsibility in the value chain Communication with Stakeholders (Business Partners)
Transaction Responsibilities
Initiatives to be Promoted in Cooperation with Our Stakeholders
Issue 5: Respect for property rights Compliance
Identification and Management of Risks
Consumer Issues Issue 1: Fair marketing, factual and unbiased information and fair contractual practices Quality Improvement through Communications with Stakeholders
Initiatives to enhance customer convenience in obtaining policies
Provision of easy-to-understand information
Issue 2: Protecting consumers’ health and safety Contribution to Disaster-resilient Community Development
Loss Prevention/Mitigation through the Utilization of Data and AI
Issue 3: Sustainable consumption Development of Products and Services with Consideration for ESG
Products and services that contribute to achieving Sustainable Development Goals (SDGs)
Initiatives to be Promoted in Cooperation with Our Stakeholders
Issue 4: Consumer service, support, and complaint and dispute resolution Quality Improvement through Communications with Stakeholders
Schemes for Receiving Feedback from Customers
Issue 5: Consumer data protection and privacy Information Management
Issue 6: Access to essential services Provision of easily comprehensible information
Initiatives to enhance customer convenience in obtaining policies
Issue 7: Education and awareness Meeting the Trust of Society with High Quality
Initiatives to enhance customer convenience in obtaining policies
ISO 26000 Core Subjects (Consumer Issues)
Community Involvement and Development Issue 1: Community involvement MS&AD Green Earth Project (in Japanese only)
Social Contribution Activities
Disaster donations and volunteer activities
Environmental Conservation Initiatives within the Group
Issue 2: Education and culture Seminars to provide information on human life and medical care
Affixing of Bell Marks to insurance products
Issue 3: Employment creation and skills development Diversity, Equity & Inclusion
Ongoing Support in Line with the Characteristics of Regions and Regional Industries
Issue 4: Technology development and access Loss Prevention/Mitigation through the Utilization of Data and AI
Creation of a resilient and inclusive society (regional revitalization)
Issue 5: Wealth and income creation Providing Research and Information on New Risks
Ongoing Support in Line with the Characteristics of Regions and Regional Industries
Providing Products and Services to Support a Society of Healthy Longevity
Issue 6: Health Adaptation to a Society of Healthy Longevity
Issue 7: Social investment Joint research with universities
Creation of a resilient and inclusive society (regional revitalization)
Adaptation to a Society of Healthy Longevity
ESG Investment and loan
Social Contribution Activities
Initiatives
ISO 26000 Core Subjects (Community Involvement and Development)