Linkage with Core Subjects in ISO26000

Core subjects Issues Items
Organizational Governance Issue1: Organizational Governance Governance
Communication with Stakeholders

ISO 26000 Core Subjects (Organizational Governance)
Human Rights Issue 1: Due diligence Implementing Activities and Dialog that Respect Human Rights
Issue 2: Human rights risk situations Basic Policy on Human Rights
Issue 3: Avoidance of complicity Basic Policy on Human Rights
Issue 4: Resolving grievances Implementing Activities and Dialog that Respect Human Rights
Quality Improvement through Communications with Stakeholders
Issue 5: Discrimination and vulnerable groups Implementing Activities and Dialog that Respect Human Rights
Diversity, Equity & Inclusion
ISO 26000 Core Subjects (Human Rights) (Labor Practices)
Issue 6: Civil and Political Rights Implementing Activities and Dialog that Respect Human Rights
Issue 7: Economic, Social and Cultural Rights Implementing Activities and Dialog that Respect Human Rights
Issue 8: Fundamental Principles and rights at work Implementing Activities and Dialog that Respect Human Rights
Labor Practices Issue 1: Employment and employment relationships Diversity, Equity & Inclusion
Issue 2: Conditions of work and social protection Promotion of Health and Productivity Management
Issue 3: Social dialogue Promotion of Health and Productivity Management
Issue 4: Health and safety at work Promotion of Health and Productivity Management
Reporting System from Employees (Speak-up System)
Harassment Consulting Desk
Issue 5: Human development and training in the workplace Maximization of Ability, Skill and Motivation of Employees
ISO 26000 Core Subjects (Human Rights) (Labor Practices)
Environment Issue 1: Prevention of pollution Reduction of the Environment Burden
Issue 2: Sustainable resource use Reduction of the Environment Burden
Environmental Conservation Initiatives within the Group
Value Chain Initiatives
Issue 3: Climate change mitigation and adaptation

Action on Climate Change
Climate-related Financial Disclosure
Improvement of sustainability of natural capital
Signatory to the Principles for Sustainable Insurance (PSI) and the Principles for Responsible Investment (PRI)

ISO 26000 Core Subjects (Environment)
Issue 4: Protection of the environment, biodiversity and restoration of natural habitats

Improvement of sustainability of natural capital
Initiatives related to TNFD
Preserving Conserving Biodiversity through Partnerships and Industry-Academia Collaboration
Fair Operating Practices Issue 1: Anti-corruption Compliance
Consultation Service Desk
Issue 2: Responsible political involvement Local Communities and International Society
Issue 3: Fair competition Compliance
Issue 4: Promoting social responsibility in the value chain Transaction Responsibilities
Issue 5: Respect for property rights Compliance
Integrating customer-focused values among employees and agents
Consumer Issues Issue 1: Fair marketing, factual and unbiased information and fair contractual practices Quality Improvement through Communications with Stakeholders
Issue 2: Protecting consumers’ health and safety 　

Response to COVID-19

 
Disaster Prevention and Reduction

Loss prevention/mitigation through the utilization of data and AI
Issue 3: Sustainable consumption Products and services that contribute to achieving Sustainable Development Goals (SDGs)
Issue 4: Consumer service, support, and complaint and dispute resolution Quality Improvement through Communications with Stakeholders
Schemes for Receiving Feedback from Customers
Issue 5: Consumer data protection and privacy Information Management
Issue 6: Access to essential services Provision of easily comprehensible information
Initiatives to enhance customer convenience in obtaining policies
Issue 7: Education and awareness Meeting the Trust of Society with High Quality

ISO 26000 Core Subjects (Consumer Issues)
Community Involvement and Development Issue 1: Community involvement MS&AD Green Earth Project

Social Contribution Activities
Environmental Conservation Initiatives within the Group
Issue 2: Education and culture Seminars to provide information on human life and medical care
Affixing of Bell Marks to insurance products
Issue 3: Employment creation and skills development Diversity, Equity & Inclusion
Ongoing Support in Line with the Characteristics of Regions and Regional Industries
Issue 4: Technology development and access

Creation of a resilient and inclusive society (regional revitalization)
Issue 5: Wealth and income creation Providing Research and Information on New Risks

Ongoing Support in Line with the Characteristics of Regions and Regional Industries

Providing Products and Services to Support a Society of Healthy Longevity
Issue 6: Health Adaptation to a Society of Healthy Longevity
Issue 7: Social investment Joint research with universities
Creation of a resilient and inclusive society (regional revitalization)
Adaptation to a Society of Healthy Longevity
ESG-based Investments
Social Contribution Activities

ISO 26000 Core Subjects (Community Involvement and Development)