Linkage with Core Subjects in ISO26000

Core subjects Issues Items
Organizational Governance Issue1: Organizational Governance Outline of the Group
Corporate Governance
Compliance
ERM and Risk Management
Quality Improvement through Communications with Stakeholders
ESG Data / Reference Material
Human Rights Issue 1: Due diligence Implementing Activities and Dialog that Respect Human Rights
Issue 2: Human rights risk situations Basic Policy on Human Rights
Issue 3: Avoidance of complicity Basic Policy on Human Rights
Issue 4: Resolving grievances Implementing Activities and Dialog that Respect Human Rights
Quality Improvement through Communications with Stakeholders
Issue 5: Discrimination and vulnerable groups Implementing Activities and Dialog that Respect Human Rights
Promotion of Diversity & Inclusion
ESG Data / Reference Material
Labor Practices Issue 1: Employment and employment relationships Promotion of Diversity & Inclusion
Issue 2: Conditions of work and social protection Work Style Reform and Health and Productivity Management
Issue 3: Social dialogue Work Style Reform and Health and Productivity Management
Issue 4: Health and safety at work Work Style Reform and Health and Productivity Management
Issue 5: Human development and training in the workplace Work Style Reform and Health and Productivity Management
Encourage Employees to Learn and Think by Themselves, Take on Challenges and Continue to Grow
ESG Data / Reference Material
Environment Issue 1: Prevention of pollution Efforts to Reduce the Burden on the Environment
Issue 2: Sustainable resource use Efforts to Reduce the Burden on the Environment
Environmental Conservation Efforts within the Group
Efforts Across the Value Chain
Issue 3: Climate change mitigation and adaptation Efforts to Reduce the Burden on the Environment
Contribute to Climate Change Mitigation and Adaptation
Strive to Improve Sustainability of Natural Capital
Signatory to the Principles for Sustainable Insurance (PSI) and the Principles for Responsible Investment (PRI)
ESG Data / Reference Material
Issue 4: Protection of the environment, biodiversity and restoration of natural habitats MS&AD Ramsar Supporters
Fair Operating Practices Issue 1: Anti-corruption Compliance
Issue 2: Responsible political involvement Local Communities and International Society
Issue 3: Fair competition Compliance
Issue 4: Promoting social responsibility in the value chain Transaction Responsibilities
Issue 5: Respect for property rights Compliance
Inculcation of customer-first value orientation among employees/agents
Consumer Issues Issue 1: Fair marketing, factual and unbiased information and fair contractual practices Quality Improvement through Communications with Stakeholders
Issue 2: Protecting consumers’ health and safety  
Issue 3: Sustainable consumption Products and services that contribute to achieving Sustainable Development Goals (SDGs)
Issue 4: Consumer service, support, and complaint and dispute resolution Quality Improvement through Communications with Stakeholders
Issue 5: Consumer data protection and privacy Information Management
Issue 6: Access to essential services Provision of easily comprehensible information
Efforts to enhance customer convenience in obtaining policies
Issue 7: Education and awareness Meeting the Trust of Society with High Quality
ESG Data / Reference Material
Community Involvement and Development Issue 1: Community involvement Cultivating a Sustainability Mindset among Employees
Issue 2: Education and culture Seminars to provide information on human life and medical care
Affixing of Bell Marks to insurance products
Issue 3: Employment creation and skills development Promotion of Diversity & Inclusion
Issue 4: Technology development and access Strive for Resilient Community Development
Issue 5: Wealth and income creation Providing Products and Services to Support ”Good Health and Longevity”
Issue 6: Health Support “Good Health and Longevity”
Issue 7: Social investment Strive for Resilient Community Development
Support “Good Health and Longevity”
Key Investments and Loans
Cultivating a Sustainability Mindset among Employees
ESG Data / Reference Material