The MS&AD Insurance Group has set Mission, Vision and Value in order to clarify how the Group should be. We are aiming for sustainable enhancement of the corporate value through achievement of our mission, vision and values.
The MS & AD Insurance Group has been engaged in insurance and financial services businesses to realize its management philosophy (mission).
In the Group Medium-Term Management Plan (Vision 2021), we have set a vision of our society in 2030 to be "resilient and sustainable society." For our sustainable growth supported widely from stakeholders, it is indispensable to continue providing common values with society through corporate activities or CSV, Creating Shared Value. We will make contribution to achieve "resilient and sustainable society" by focusing on priority issues with UN Sustainable Development Goals (SDGs) as milestone.
The Group business manages risks comprehensively, identification of risks, provision of the information, precautionary measures and compensation for damages if it does occur to our stakeholders. We focus our efforts on early identification and provision of proper management measures against risks that threaten a sustainable society to achieve our mission “to contribute to the development of a vibrant society and help a sound future for the earth”.
The MS&AD Insurance Group's "Value creation story" and business model
As an insurance and financial services provider, we don’t just offer coverage on accidents and disasters - we also focus on providing preventive measures to avoid accidents and disasters in readiness, and delivering services, research and surveys with which we can identify risk factors. We will contribute on developing a sustainable society.
Social image aiming for 2030 "Resilient and sustainable society"
Currently, human beings consume the earth resources and live.
Given the future population growth and economic development, the Earth's resources will be depleted as it is in the current production efficiency and consumption form, ecosystem functions such as climate adjustment , and water quality purification will deteriorate, natural disasters due to climate change will also be enormous It will continue to occur frequently.
In addition, expanding economic disparities may impede the development of markets that can engage in healthy economic activities, leading to deterioration of security.
Therefore, the MS & AD Insurance Group have set a vision of our society in 2030 to be "resilient and sustainable society."
The society that has good balance in economic, social and environment, and has higher resilience in responding and recovering toward unexpected changes or issues ensures the positive interaction between both of us. That is the one we aim to achieve - we, therefore, established a path to make that society into a reality, as part of our approach in the medium-term management plan.
Identifying Priority Issues
Prioritization based on international guidelines, including ISO 26000 and SDGs, are those of great importance for both stakeholders and for the MS&AD Group’s business. We identified all the material issues of both sides in order of priority.
[STEP 1] Analysis on social issues
In order to accurately grasp the issues that society needs to solve, we examined all of them based on the inputs from our stakeholders (customers, shareholders, business partners, the environment, local society, international society, employees, and agencies), the international framework and its goal.
[STEP 2] Identification of priority issues
Among social issues, the items that require us of high contribution to social sustainability, and those that have a major impact on the long-term growth of the MS & AD Insurance Group are classified into economic (E), society (S), organizational governance (G). We analyzed each area respectively.
These priority issues are recognized as our challenges for CSV (Creating Shared Value) in order to clarify that both society and our group should address these together in creating shared value. Also, through solving the issues, we believe we are aligned with the goal of SDGs. Among social issues, the items that require us of high contribution to social sustainability, and those that have a major impact on the long-term growth of the MS & AD Insurance Group are classified into economic (E), society (S), organizational governance (G). We analyzed each area respectively.
These priority issues are recognized as our challenges for CSV (Creating Shared Value) in order to clarify that both society and our group should address these together in creating shared value. Also, through solving the issues, we believe we are aligned with the goal of SDGs.
[STEP 3] Identifying Core Initiatives to underpin Priority Issues
Centering these priority issues, “Creating Shared value” (CSV), the core initiatives are set out; one is ‘Quality that earns the trust of society’ and the other is ‘Management platforms that enable employees to play active roles.’
[STEP 4] Reporting to the Management Team
The identified core initiatives are reported to the management team as the Sustainability Priority Issues of the Medium-term management plan “Vision2021”, and are disclosed to stakeholders through information sharing meetings and briefing sessions to employees.
Targets and Results
Key Performance Indicators (KPI) to Promote Our CSR Initiatives
(*1) For details of the questionnaire on customer satisfaction survey of each company, please visit their website.
(*2) From FY2017 onwards, we report CO2 emissions associated with energy used by the tenants of MS&AD-owned buildings as Scope 3 emissions (Category 13).
Developing and improving our products as part of our initiatives for ‘creating shared value’
*For the target of reduction of CO2, The MS&AD Insurance Group holds target as below;
Reduce CO2 emissions to 70% from the base year (fiscal 2009) in 2050, and reduce to 30% in 2020.
*For the target of “Number of female managers”, at the end of fiscal 2020, three Group insurance companies holds each target as below;
- MSI : 480 female managers (four times compared to 120 in fiscal 2014)
- ADI : Share of deputy managers or higher occupied by women up to 30% (24.5%, present (May, 2017))
- MSI Aioi Life : Share of deputy managers or higher occupied by women up to 50% and the number of female managers to be increased 5 times as many as that in the present (May, 2017)
*For the target of “Ratio of taking fully paid paternity/secondary leave”, at the end of fiscal 2021, MSI holds each target as below;
- MSI : 80%