Aspirations

In June 2004, the MS&AD Insurance Group proclaimed its support for the United Nations Global Compact and is advancing its approaches for the respect of human rights as a company that supports the Universal Declaration of Human Rights, ILO Core Labor Standards, and OECD Guidelines for Multinational Enterprises through its participation in the United Nations Global Compact. In addition, the MS&AD Insurance Group formulated the MS&AD Insurance Group Basic Policy on Human Rights in February 2017 to further fulfill its responsibilities towards respecting human rights.
The Policy applies not only to our Group but also to other stakeholders in the Group’s value chain, including suppliers related to the procurement of services and business partners such as agents. We are engaging with our stakeholders in order to prevent and mitigate any adverse impacts on human rights from businesses activities.

Basic Policy on Human Rights

The MS&AD Insurance Group stipulates respect for human rights in its MS&AD Insurance Group Basic Policy on Human Rights.

MS&AD Insurance Group Basic Policy on Human Rights

 

The MS&AD Insurance Group is committed to enhancing the enterprise value and contributing to the creation of a sustainable and resilient society through behavior that takes into account interaction with the environment and society in all business activities, with the aim of realizing Our Mission.
We recognize our responsibility for the actual and potential adverse impact our business activities have on human rights, including the impact of value chain, and we have pursued activities and dialogues that respect human rights. This Basic Policy has been adopted to prepare for this.

1. Basic Approach

 

(1) Compliance with laws, regulations and norms related to respect for human rights

(i)The Group respects international norms on human rights such as the United Nations International Bill of Human Rights, the corporate code of conduct in the United Nations Global Compact, and the principles concerning fundamental rights set out in the International Labor Organization Declaration on Fundamental Principles and Rights at Work.
(ii) In addition to complying with laws and regulations in countries and regions where we conduct business activities, we seek ways to respect the principles of internationally recognized human rights when these laws and regulations conflict with the principles, while considering the circumstances in such countries and regions.
 

(2) Non-discrimination

We respect basic human rights in all business activities, and not discriminate based on race, nationality, gender, age, ethnic origin, descent (family origin), social status, creed, religion, physical characteristics, disability, sexual orientation, gender identity or pregnancy.
 

(3) Corporate culture that respects human rights

(i) With “achieving mutual growth by respecting one another's individuality and opinions, and by sharing knowledge and ideas” as one of Our Values, we will foster a corporate culture that respects human rights.
(ii) We respect diverse values and engage in the creation of a friendly working environment with consideration for the mental and physical health and safety of every single employee.

2. Human Rights Due Diligence

We will create a system for human rights due diligence in accordance with the United Nations Guiding Principles on Business and Human Rights, and engage in dialogue, consultation and reporting.

 

(1) Assessment and prevention

We will identify and assess any actual and potential human rights risks, and take prioritized steps to prevent and mitigate them.

 

(2) Remedy, remediation and dialogue

If the Group causes adverse human rights impacts, we will perform appropriate remedy and remediation through appropriate procedures, and engage in the prevention of recurrence. Moreover, if it is found that we are involved in such impacts through the value chain, we will sincerely engage in dialogue.

 

(3) Education and Training

We will engage in a broad range of activities to raise awareness of human rights through every opportunity to ensure our officers and employees have a deeper understanding of global, country-specific or regional issues related to human rights and their involvement with our business activities and have respect for human rights.

3. Responsibilities as a Global Insurance and Financial Services Provider

 

(1) Protection of privacy

In light of the importance of personal information and in accordance with our Basic Policy for Management of Customer Information we will protect personal information to ensure that there is no adverse impact on human rights including privacy.

 

(2) Reflection in business processes

As a founding signatory to the UN Principles of Sustainable Insurance (PSI) and a signatory to the UN Principles for Responsible Investment (PRI), we will consider environmental, social and governance (ESG) aspects in order to meet our responsibility to respect human rights in our insurance underwriting and investment decision-making processes.

 

END

Established, February 1, 2017

President & CEO

Human Rights Due Diligence and Remedial Measures

The MS&AD Insurance Group has built a system for human rights due diligence in accordance with the United Nations Guiding Principles on Business and Human Rights and is carrying out due diligence on a continuous basis. In accordance with the Basic Policy on Human Rights that was formulated in February 2017, we will carry out human rights due diligence in accordance to the steps in the following description
As part of the human rights due diligence, we identified and assessed any actual and potential human rights risks according to the following process up to STEP 3. As a result of the analysis, we selected the following as priority issues: the infringement of privacy arising from the leakage of customers and employees’ personal information, and the physical and mental effects of employees’ long working hours.
We will periodically review the identification and assessment of human rights risks and priority issues that reflect changes in society and the environment that surrounds the Group and its value chain.

STEP1: Identify any actual and potential human rights risks arising from the Group’s value chain and stakeholders
STEP2: Assess and analyze such risks identified in terms of [1] severity* and [2] probability of occurrence (creation of a risk map)
*Severity is assessed based on the scale, scope, and difficulty of remediation of the estimated damage.
STEP3: Determine significant risks as priority issues through the review of the risk map
STEP4: Study and implement necessary preventive and remedial measures as well as review their effects

Human Rights Assessment and Remedial Measures

In the human rights due diligence process, we conduct human rights risk assessment, periodically monitor the two priority issues, and implement mitigation measures.

Personal information protection

Each Group company establishes internal regulations on information management, introduces security measures, and provides education to employees and agents, according to the MS&AD Insurance Group Basic Policy for Management of Customer Information.
To verify the management systems, we regularly conduct inspections and audits of agents, outside vendors, and employees, and promptly implement remedial measures against any found problems.

<Fiscal 2018 inspections and audits> 



  • Internal inspections were carried out at the Company and the Group’s domestic insurance companies.
  • We inspected and audited around 53,000 agents and outside vendors, and provided instructions including to strengthen security to approximately 260 companies.

 

Information Management

The MS&AD Insurance Group Basic Policy for Management of Outside Vendors

Health and productivity management

Regarding the health and safety of our employees, we are making a group-wide effort to reform their way of working in addition to managing their work hours with a system. Furthermore, we have established a Speak Up System (whistleblowing system) and a counseling desk, and in fiscal 2018 after conducting employee surveys (responses: approximately 46,000 from Japanese offices, 9,000 from overseas offices), we worked to keep employees well informed about the whistleblowing system and to create an environment where it is easy and accessible to use the consultation services.

 

Work Style Reform and Health and Productivity Management

The Speak Up System

Since various problems such as low wages and a poor working environment for foreign technical interns and students have recently been arising in Japan and abroad, we conducted interviews with the relevant business divisions in the Group. Although we did not find any problematic cases in the interviews, we will continue to follow up on this matter.

Education about Human Rights

The MS&AD Insurance Group is working on raising awareness of human rights to employees to foster a “corporate culture that respects human rights,” as stipulated in the Basic Policy on Human Rights.

Structure of Education about Human Rights

In the MS&AD Insurance Group Holdings, the Sustainability Section of the Corporate Planning Department plays a central role in promoting efforts to respect human rights inside and outside of Japan in collaboration with departments in charge of overseas compliance and departments in charge of human rights awareness in the operating companies.
In the operating companies, the organizations directed by the executive officers responsible for human rights awareness or officers in higher positions play a central role to raise human rights awareness of employees. They promote a better understanding of human rights and corporate social responsibility as well as develop and embed a corporate culture of respecting human rights.
<Major initiatives>

  • Planning and formulating as well as implementing and managing workplace training programs for all employees
  • Raising role awareness of employees involved in human rights education.

Consultation Service Desk

The MS&AD Insurance Group has established a system to receive reports on human rights violations and take appropriate remedial measures

Reporting System from Employees (Speak Up System)

In order to prevent violations of laws and regulations, violations of internal regulations, and inappropriate conduct from being neglected, the MS&AD Insurance Group has in place a reporting and consultation system, the Speak Up System, through which employees can report any concerns so the company can promptly identify the facts and take necessary measures. With this system, the Group pushes ahead with compliance with ethics, laws, and regulations.

<Main subjects of reports and consultation>

  • Any matters related to non-compliance
  • Issues related to employees’ mental and physical health and other issues caused by sexual harassment, power harassment, or any other types of harassment
  • Any matters related to working environment, such as work hours and overtime work

We have made efforts to enable informers and consulters to easily use the system by setting up an external contact point at an outside law firm. In addition, we protect the informers and consulters by ensuring the informers and consulters’ privacy and protect their information. We also make sure the informers are not treated disadvantageously.

 

Performance of the Speak Up System

Harassment Consulting Desk

We have set up a dedicated harassment consulting desk to make sure that employees who feel victimized can consult staff with peace of mind about sexual harassment, power harassment, and maternity harassment cases. Based on a thorough but swift fact-finding investigation, the consulting desk makes corrections and carries out disciplinary actions when the need arises. The company is also making efforts towards prevention by providing education such as workplace training programs for all employees, level-specific training programs, and e-learning.

Promotion of a Sound Relationship with the Labor Union

In the MS&AD Group, the Company and the labor union respect each other's position by complying with agreements in good faith and by engaging in efforts to maintain and improve the company's democratic and healthy development, the employee's working conditions, and their position.
Based on the agreement, negotiations and consultations are carried out in the context of wages, personnel systems and operations, work environment, and management plan.

・Labor union participation rate:93.9% (as of March, 2019 )