The MS&AD Insurance Group Basic Policy on Human Rights applies not only to our Group but also to other stakeholders in the Group’s value chain, including suppliers related to the procurement of services and business partners such as agents. We are engaging with these stakeholders in order to prevent and mitigate any adverse impacts on human rights arising out of businesses activities.
Based on the United Nations Guiding Principles on Business and Human Rights, we aim to enhance our corporate value by establishing and implementing a human rights due diligence system, and through developing a value chain and in-house environment that are free of human rights violations.
In February 2017, our Group established MS&AD Insurance Group Basic Policy on Human Rights to fulfill our corporate responsibility to respect human rights.
MS&AD Insurance Group Basic Policy on Human Rights
The MS&AD Insurance Group is committed to enhancing the enterprise value and contributing to the creation of a sustainable and resilient society through behavior that takes into account interaction with the environment and society in all business activities, with the aim of realizing Our Mission.
We recognize our responsibility for the actual and potential adverse impact our business activities have on human rights, including the impact of value chain, and we have pursued activities and dialogues that respect human rights. This Basic Policy has been adopted to prepare for this.
(1) Compliance with laws, regulations and norms related to respect for human rights
(i)The Group respects international norms on human rights such as the United Nations International Bill of Human Rights(*1), the corporate code of conduct in the United Nations Global Compact(*2), and the principles concerning fundamental rights set out in the International Labor Organization Declaration on Fundamental Principles and Rights at Work(*3).
(ii) In addition to complying with laws and regulations in countries and regions where we conduct business activities, we seek ways to respect the principles of internationally recognized human rights when these laws and regulations conflict with the principles, while considering the circumstances in such countries and regions.
(2) Non-discrimination
We respect basic human rights in all business activities, and not discriminate based on race, nationality, gender, age, ethnic origin, descent (family origin), social status, creed, religion, physical characteristics, disability, sexual orientation, gender identity or pregnancy.
(3) Corporate culture that respects human rights
(i) With “achieving mutual growth by respecting one another's individuality and opinions, and by sharing knowledge and ideas” as one of Our Values, we will foster a corporate culture that respects human rights.
(ii) We respect diverse values and engage in the creation of a friendly working environment with consideration for the mental and physical health and safety of every single employee.
We will create a system for human rights due diligence in accordance with the United Nations Guiding Principles on Business and Human Rights, and engage in dialogue, consultation and reporting.
(1) Assessment and prevention
We will identify and assess any actual and potential human rights risks, and take prioritized steps to prevent and mitigate them.
(2) Remedy, remediation and dialogue
If the Group causes adverse human rights impacts, we will perform appropriate remedy and remediation through appropriate procedures, and engage in the prevention of recurrence. Moreover, if it is found that we are involved in such impacts through the value chain, we will sincerely engage in dialogue.
(3) Education and Training
We will engage in a broad range of activities to raise awareness of human rights through every opportunity to ensure our officers and employees have a deeper understanding of global, country-specific or regional issues related to human rights and their involvement with our business activities and have respect for human rights.
(1) Protection of privacy
In light of the importance of personal information and in accordance with our Basic Policy for Management of Customer Information we will protect personal information to ensure that there is no adverse impact on human rights including privacy.
(2) Reflection in business processes
As a founding signatory to the UN Principles of Sustainable Insurance (PSI) and a signatory to the UN Principles for Responsible Investment (PRI), we will consider environmental, social and governance (ESG) aspects in order to meet our responsibility to respect human rights in our insurance underwriting and investment decision-making processes.
(*1) International Bill of Human Rights consists of the Universal Declaration of Human Rights and the main instruments through which it has been codified: the International Covenant on Civil and Political Rights and the International Covenant on Economic, Social and Cultural Rights
(*2)Ten Principles on human rights, labour, environment and anti-corruption. The principles of Human Rights and Labour include: (1) support and respect for the protection of human rights; (2) non-complicity in human rights abuses,(3) recognition of freedom of association and the right to collective bargaining; (4) elimination of forced labour; (5) effective abolition of child labour; and (6) elimination of discrimination in employment and occupation.
(*3) Fundamental Principles and Rights at Work in five categories：(1) freedom of association and the effective recognition of the right to collective bargaining,(2) elimination of all forms of forced or compulsory labour, (3)the effective abolition of child labour, (4) elimination of discrimination in respect of employment and occupation, and (5) safe and healthy working environment.
President & CEO
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FY2022 Slavery and Human Trafficking Statement
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FY2021 Slavery and Human Trafficking Statement
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FY2020 Slavery and Human Trafficking Statement
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FY2019 Slavery and Human Trafficking Statement
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FY2018 Slavery and Human Trafficking Statement
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FY2017 Slavery and Human Trafficking Statement
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FY2016 Slavery and Human Trafficking Statement
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FY2015 Slavery and Human Trafficking Statement
Based on the United Nations Guiding Principles on Business and Human Rights, we have established and continuously implement a human rights due diligence system, which is a management system that respects human rights.
In accordance with the Basic Human Rights Policy established in February 2017, we conduct the following human rights due diligence.
As part of its human rights due diligence, our Group followed the procedures up to STEP 3 to identify and assess actual and potential human rights risks. As a result of the analysis, we selected the following as priority issues: (i) Fair and impartial customer service (ii) Consideration of human rights measures by underwriters, investors and outsourcers (iii) Consideration for employee health and a workplace environment free of discrimination
We review human rights risk identification and assessment every three years to determine priority issues in response to changes in the society and environment surrounding our Group and its value chain.
We use the Fragile States Index to identify, through regular reviews, countries and regions where risks to human rights are high. When we expanded our business to Myanmar, we conducted due diligence and surveys on the investee and confirmed that there were no human rights issues.
Evaluation procedure
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(*2) Risk Map
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In the human rights due diligence process, we conduct human rights risk assessment, periodically monitor the 3 priority issues, and implement mitigation measures.
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Fair and impartial customer service |
■Promotion of understanding and awareness of human rights |
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Consideration of human rights measures for underwriters, investors, and outsourcers |
■Underwriters and investors |
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Consideration for employee health and a workplace environment free of discrimination |
■Promotion of health management ■Promotion of understanding and awareness concerning LGBTQ ・Implementation of internal seminar to promote understanding of LGBTQ |
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Our Sustainability ApproachBusiness Activities with Consideration for Sustainability |
In September 2020, we formulated the Group Policy "Business Activities with Consideration for Sustainability" and have been conducting business activities that take ESG factors into consideration. For insurance underwriting, and loans and investments, we have been taking human rights into consideration. In July 2022, we developed guidelines stipulating that, in addition to cluster munitions manufacturing companies, which can lead to the indiscriminate killing and wounding of a wide range of people, no insurance underwriting shall be carried out, and no investments or loans shall be made for companies that manufacture inhumane weapons, such as biological and chemical weapons and anti-personnel mines, which can lead to the indiscriminate killing and wounding of people, and we have been carrying out insurance underwriting and making loans and investments in accordance with those guidelines. In addition, with regard to businesses that could infringe on the human rights of indigenous peoples and local residents, we will make a careful decision on whether or not to trade them, based on consideration of the local community of the business partner. We check the underwriting status once a year, confirm that the content is in line with our policy, and take corrective measures such as suspending underwriting as necessary. |
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Structure of Education about Human Rights |
In the MS&AD Insurance Group Holdings, the Sustainability Section of the Corporate Planning Department plays a central role in promoting efforts to respect human rights inside and outside of Japan in collaboration with departments in charge of overseas compliance and departments in charge of human rights awareness in the operating companies.
In the operating companies, the organizations directed by the executive officers responsible for human rights awareness or officers in higher positions play a central role to raise human rights awareness of employees. They promote a better understanding of human rights and corporate social responsibility as well as develop and embed a corporate culture of respecting human rights.
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Personal information protection |
Each Group company establishes internal regulations on information management, introduces security measures, and provides education to employees and agents, according to the MS&AD Insurance Group Basic Policy for Management of Customer Information. ＜Fiscal Year 2022 inspections and audits＞ |
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Supply chain response (Foreign Technical Interns) |
Since various problems such as low wages and a poor working environment for foreign technical interns and students have recently been arising in Japan, we conducted interviews with the relevant business divisions in the our Group. Although we did not find any problematic cases in the interviews, we will continue to follow up on this matter. In addition, a third party periodically audits the working environment and conditions in order to maintain an appropriate working environment. |
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The MS&AD Insurance Group has established a system to receive reports on human rights violations and take appropriate remedial measures
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Schemes for Receiving Feedback from Customers |
We widely accept various voices such as "consultations," "requests," and "complaints" from customers, and stipulate that they will be used to improve quality. |
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Reporting System from Employees (Speak-up System) |
In order to prevent violations of laws and regulations, violations of internal regulations, and inappropriate conduct from being neglected, the MS&AD Insurance Group has in place a reporting and Internal and external consultation services, the Speak-up System, through which employees can report any concerns so the company can promptly identify the facts and take necessary measures. With this system, our Group pushes ahead with compliance with ethics, laws, and regulations.
We have made efforts to enable informers and consulters to easily use the system by setting up an external contact point at an outside law firm. In addition, we protect the informers and consulters by ensuring the informers and consulters’ privacy and protect their information. We also make sure the informers are not treated disadvantageously.
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Harassment Consulting Desk |
We have set up a dedicated harassment consulting desk to make sure that employees who feel victimized can consult staff with peace of mind about sexual harassment, power harassment, and maternity harassment cases. Based on verification of facts through prompt investigation, if deemed necessary, corrective measures and actions will be taken in accordance with internal regulations. The company is also making efforts toward prevention of harassment by providing education such as workplace training programs for all employees, level-specific training programs, and e-learning. |
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Human Rights Issues Consulting Desk |
Establishment of consultation desk mainly for our group's outsourcing partners, utilizing the platform of a specialized organization that relies on the UN "Guiding Principles on Business and Human Rights". Through this consultation desk, we are working to promptly identify information on human rights violations in our value chain, further strengthen the corrective activities, and improve transparency in problem-solving processes. Japan Center for Engagement and Remedy on Business and Human Rights (JaCER) |
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In the MS&AD Group, the Company and the labor union respect each other's position by complying with agreements in good faith and by engaging in efforts to maintain and improve the company's democratic and healthy development, the employee's working conditions, and their position.
Based on the agreement, negotiations and consultations are carried out in the context of wages, personnel systems and operations, work environment, and management plan.
ESG Data/Reference Material (Labor union membership rate)
