The MS&AD Insurance Group has set Mission, Vision and Value in order to clarify how the Group should be. We are aiming for sustainable enhancement of the corporate value through achievement of our mission, vision and values.

 

The MS & AD Insurance Group has been engaged in insurance and financial services businesses to realize its management philosophy (mission).

In the Group Medium-Term Management Plan (Vision 2021), we have set a vision of our society in 2030 to be "resilient and sustainable society." For our sustainable growth supported widely from stakeholders, it is indispensable to continue providing   common values with society through corporate activities or CSV, Creating Shared Value. We will make contribution to achieve "resilient and sustainable society" by focusing on priority issues with UN Sustainable Development Goals (SDGs) as milestone.

 The Group business manages risks comprehensively, identification of risks, provision of the information, precautionary measures and compensation for damages if it does occur to our stakeholders. We focus our efforts on early identification and provision of proper management measures against risks that threaten a sustainable society to achieve our mission “to contribute to the development of a vibrant society and help a sound future for the earth”.

 

The MS&AD Insurance Group's "Value creation story" and business model

As an insurance and financial services provider, we don’t just offer coverage on accidents and disasters - we also focus on providing  preventive measures to avoid accidents and disasters in readiness, and delivering services, research and surveys with which we can identify risk factors. We will contribute on developing a sustainable society.

 

Social image aiming for 2030 "Resilient and sustainable society"

Currently, human beings consume the earth resources and live.

Given the future population growth and economic development, the Earth's resources will be depleted as it is in the current production efficiency and consumption form, ecosystem functions such as climate adjustment , and water quality purification will deteriorate, natural disasters due to climate change will also be enormous It will continue to occur frequently.

In addition, expanding economic disparities may impede the development of markets that can engage in healthy economic activities, leading to deterioration of security.

Therefore, the MS & AD Insurance Group have set a vision of our society in 2030 to be "resilient and sustainable society."

The society that has good balance in economic, social and environment, and has higher resilience in responding and recovering toward unexpected changes or issues ensures the positive interaction between both of us. That is the one we aim to achieve - we, therefore, established a path to make that society into a reality, as part of our approach in the medium-term management plan.

 

Identifying Priority Issues

Prioritization based on international guidelines, including ISO 26000 and SDGs, are those of great importance for both stakeholders and for the MS&AD Group’s business.  We identified all the material issues of both sides in order of priority.

[STEP 1] Analysis on social issues

In order to accurately grasp the issues that society needs to solve, we examined all of them based on the inputs from our stakeholders (customers, shareholders, business partners, the environment, local society, international society, employees, and agencies), the international framework and its goal.

 

[STEP 2] Identification of priority issues

Among social issues, the items that require us of high contribution to social sustainability, and those that have a major impact on the long-term growth of the MS & AD Insurance Group are classified into economic (E), society (S), organizational governance (G). We analyzed each area respectively.

These priority issues are recognized as our challenges for CSV (Creating Shared Value) in order to clarify that both society and our group should address these together in creating shared value. Also, through solving the issues, we believe we are aligned with the goal of SDGs. Among social issues, the items that require us of high contribution to social sustainability, and those that have a major impact on the long-term growth of the MS & AD Insurance Group are classified into economic (E), society (S), organizational governance (G). We analyzed each area respectively.

These priority issues are recognized as our challenges for CSV (Creating Shared Value) in order to clarify that both society and our group should address these together in creating shared value. Also, through solving the issues, we believe we are aligned with the goal of SDGs.

 

[STEP 3] Identifying Core Initiatives to underpin Priority Issues

Centering these priority issues, “Creating Shared value” (CSV), the core initiatives are set out; one is ‘Quality that earns the trust of society’ and the other is ‘Management platforms that enable employees to play active roles.’

[STEP 4] Reporting to the Management Team

The identified core initiatives are reported to the management team as the Sustainability Priority Issues of the Medium-term management plan “Vision2021”, and are disclosed to stakeholders through information sharing meetings and briefing sessions to employees.

Targets and Results

Key Performance Indicators (KPI) to Promote Our CSR Initiatives

 

Issues Index FY2015 FY2016 FY2017 FY2018 Covered Companies
Performance Performance Performance Performance
Creating shared value the same level or higher compared to the previous year Main efforts find below Main efforts find below Main efforts find below Continue the approaches Domestic Group Companies
Quality that meets the trust of society Customer satisfaction survey about insurance contract procedures(*) 95.3% 94.8% 95.2% the same level or higher compared to the previous year Domestic Group Companies
Customer satisfaction survey about payment of insurance claim(*) 96.0% 96.1% 96.3% the same level or higher compared to the previous year MSI,ADI,MD,MSI Aioi Life
CO2 emission reduction rate(Scope1 and Scope2 combined) ▲2.9% 0.8% ▲13.4% Equal to or greater than the previous year Consolidated
Total energy consumption 1,070,886GJ 1,098,008GJ 1,017,853GJ Equal to or greater than the previous year
Paper consumption 13,940t 13,005t 11,085t Domestic Group Companies + Other
Management platforms that enable employees to play Share of Management Positions Occupied by Women 5.5% 7.1% 9.9% the same level or higher compared to the previous year Domestic Group Companies
Employee satisfaction (questionnaire results), ”Pride, Job satisfaction” 4.4points 4.4points 4.4points
Employee satisfaction (questionnaire results), ”Working Vigorously” 4.3points 4.2points 4.3points
the number of annual paid holidays taken 15.7 15.7 16.0
Ratio of taking fully paid paternity/secondary leave 21.4% 44.8% 58.0%
Number of employees practicing social contribution activities 16,507 19,861 20,022

* For details of the questionnaire on customer satisfaction survey of each company, please visit their website.

<FY2017 Results>

Developing and improving our products as part of our initiatives for ‘creating shared value’

Deal with new risks ○New Products to Cover Cyber Risks for Small- and Medium-sized Enterprises [MSI, ADI]
Create mobility society without acciden ○Provide a discount on automobile insurance fee if customer attend a road safety training [MSI]
○Develop a new automobile insurance utilizing Telematics technology [ADI]
○Promote safety driving campaign through the “Mitsui Direct General Smile Fund” [Mitsui Direct Genera]
Strive for resilient community development ○Energize local community by revitalization of local economic [MSI,ADI]
Support “good health and longevity” ○Provide the “Relatives Notification System” [MSI, ADI,MSI Aioi Life, MSI Primary Life]
○ Establishment of Anti-cancer drug therapy benefit rider [MSI Aioi Life]
Contribute toclimate change mitigation and adaptation ○Develop a new risk assessment system to predict flood damage (“new flood model”) [MSI, ADI]
Strive to improve sustainability of natural capital ○Provide an assessment of impacts on natural capital and risk consulting service [InterRisk Research Institute & Consulting, Inc.]
Work toward realization of “leaving no one behind” ○Deployment of agricultural insurance business in India [MSI]

Mid-term Target

*For the target of reduction of CO2, The MS&AD Insurance Group holds target as below;

Reduce CO2 emissions to 70% from the base year (fiscal 2009) in 2050, and reduce to 30% in 2020.

 

*For the target of “Number of female managers”, at the end of fiscal 2020, three Group insurance companies holds each target as below;

- MSI : 480 female managers (four times compared to 120 in fiscal 2014)

- ADI : Share of deputy managers or higher occupied by women up to 30% (24.5%, present (May, 2017))

- MSI Aioi Life : Share of deputy managers or higher occupied by women up to 50% and the number of female managers to be increased 5 times as many as that in the present (May, 2017)

 

*For the target of “Ratio of taking fully paid paternity/secondary leave”, at the end of fiscal 2021, MSI holds each target as below;

- MSI : 80%