Linkage with Core Subjects in ISO26000

Core subjects Issues Items
Organizational Governance Issue1: Organizational Governance Outline of the Group
Corporate Governance
Compliance
Risk Management
Data / Reference Material
Human Rights Issue 1: Due diligence Approaches to Respecting Human Rights
Issue 2: Human rights risk situations MS&AD Insurance Group Basic Policy on Human Rights
Issue 3: Avoidance of complicity Approaches to Respecting Human Rights
Issue 4: Resolving grievances Leveraging Stakeholders’ Voices to Improve Quality
Issue 5: Discrimination and vulnerable groups Promotion of Diversity
Data / Reference Material
Labor Practices Issue 1: Employment and employment relationships Promotion of Diversity
Issue 2: Conditions of work and social protection Health Management
Issue 3: Social dialogue Health Management
Issue 4: Health and safety at work Health Management
Issue 5: Human development and training in the workplace Health Management
Promotion of Diversity
Data / Reference Material
Environment Issue 1: Prevention of pollution Policies and Management Systems Related to Environmental and Social Contribution Activities
Issue 2: Sustainable resource use Reduction of Environmental Impact
Issue 3: Climate change mitigation and adaptation Reduction of Environmental Impact
Response to Climate Change
Preservation of Biodiversity
Practicing Responsible Investment to Contribute to Resolving Social Issues
Data / Reference Material
Fair Operating Practices Issue 1: Anti-corruption Compliance
Issue 2: Responsible political involvement Participation to Initiatives and External Evaluation
Issue 3: Fair competition Communication with Stakeholders
Issue 4: Promoting social responsibility in the value chain Compliance
Issue 5: Respect for property rights Compliance
Growth with Our Agents
Consumer Issues Issue 1: Fair marketing, factual and unbiased information and fair contractual practices Leveraging Stakeholders’ Voices to Improve Quality
Issue 2: Protecting consumers’ health and safety  
Issue 3: Sustainable consumption Develop and Improve Products and Services from Stakeholders' Perspective
Issue 4: Consumer service, support, and complaint and dispute resolution Leveraging Stakeholders’ Voices to Improve Quality
Issue 5: Consumer data protection and privacy Upgrading Customers’ Ease of Understanding and Convenience
Issue 6: Access to essential services  
Issue 7: Education and awareness Payment of Insurance Claim Service Preferable to Customers
Data / Reference Material
Community Involvement and Development Issue 1: Community involvement Contribution to Local and International Communities
Issue 2: Education and culture Social Contribution in the Field of Sports, Culture and Education
Issue 3: Employment creation and skills development Social Contribution in the Field of Sports, Culture and Education
Issue 4: Technology development and access Upgrading Customers’ Ease of Understanding and Convenience
Issue 5: Wealth and income creation Accident Prevention, Disaster Prevention and Mitigation
Issue 6: Health Development of Local Communities
Contribution to Local and International Communities
Issue 7: Social investment Response to Climate Change
Response to Aging Society
Development of Local Communities
Practicing Responsible Investment to Contribute to Resolving Social Issues
Data / Reference Material