Message from Management

I would like to express my deepest sympathies to everyone who suffered damages from the Great East Japan Earthquake in last March.

MS&AD Insurance Group installed the consultation desk immediately after the occurrence of the earthquake disaster and the personnel attending to our customers were reinforced sharply and as a result of thoroughgoing procedure of the payment of insurance claims, we have mostly completed the payment to those customers.
We are now focusing on attending to our customers in stricken area who have not given a report to us yet, the entire Group is making effort so that all our qualified customers could receive the insurance payment certainly.

In addition to dealing with the aftermath of the Great East Japan Earthquake, after the business integration in April, last year, all employees share Our Mission and Vision which were summarized as an ideal situation of the Group and engage in the business management.
And through the connection with various stakeholders, we recognize the required social roles as a global player and are promoting the quality improvement of our products, service, agent work and growth of employees, contribution to local and international communities, the approaches to various environmental problems.
Since the Great East Japan Earthquake, all employees in the Group have been keenly aware of the meaning of Our Mission, along with carrying out our mission, "making the payment of insurance claims to the suffered customers quickly and certainly" as a insurance and financial services group, we are conducting various activities, such as donations, volunteer activities in stricken area, and sale of indigenous products with the hope of the earliest possible revival.
And for further improvement of the approaches of CSR, we became the first financial institution to participate in the U.N. Global Compact and engage in the activities of UN Environment Programme and Financial Initiative.

We will carry out social responsibility through all of our business activities.
We would be very grateful for your continued support in the future.

Representative Director, President & CEO