Basic Perspective and Policy

The MS&AD Insurance Group stipulates in the "MS&AD Insurance Group Compliance Basic Policy" that all executives/employees of the MS&AD Insurance Group should always be conscious of corporate social responsibilities and comply with all laws and regulations relevant to business activities and practice fair and valid conducts in good faith to live up to the expectations and requirements of the society.

We recognize our responsibility for the actual and potential adverse impact our business activities have on human rights, including the impact of value chain. Our actions and dialogue will show respect for human rights. This Basic Policy stipulated in February 2017 has been adopted to prepare for this.

Furthermore, realizing the actual business needs of contracting out various jobs and services to outside sources, the Group has instituted "MS&AD Insurance Group Basic Policy for Management of Outside Vendors". Taking the above policy into account, the Group companies are conducting proper management upon organizing a setup for managing outside vendors.


Initiatives Related to Human Rights and the Environment

Through due diligence on human rights, the MS&AD Insurance Group prioritizes preventing privacy infringements to ensure there are no leaks of customer personal information, and undertakes the secure management of customer information. In addition, we promote procurement that considers sustainable use of resources.

Confirmation of Eligibility of Outside Vendors

MSI and ADI confirm the soundness of information management systems and outside vendors, and the adequacy of job execution progress by referring to the new "Outside Vendor Adequacy Check List". Domestic Group insurance companies do the same by clarifying the standards for selecting vendors, conducting information management once a year, in principle, and checking periodically outside vendors.

Requests to Business Partners for Environment Related Considerations

MSI and ADI, as a consistent step toward dealing with ISO14001, explain Group Environmental Basic Policy once a year to business partners in each company and ask them to cooperate in their considerations regarding the environment.

Value Chain Initiatives

Environment-Related Considerations

Specific initiatives include agents and business partners securing "Eco Action 21" certification, a simplified version of environmental ISO, the spread of practicing Eco-maintenance (*), and utilization of recycled automobile parts.

(*) Support for the Spread of Eco-maintenance
"Engine cleansing" has been stipulated by the government as one specific requisition item in the "Green Purchase Method" since April, 2008. Support for obtaining Eco Action 21 certification leads directly to spread "Engine cleansing".

In addition, we promote biodiversity conservation by companies.

Considerations for Human Rights

The MS&AD Insurance Group endeavors to prevent and reduce the occurrence of negative effects on human rights in business activities with persons concerned, including suppliers involved in service provision, etc. and business partners such as insurance agents.

Mitsui Sumitomo Insurance Transaction Policy

MSI determined the Mitsui Sumitomo Insurance Transaction Policy (on May 27, 2005) to lay down minimum requisite basic rules for transactions in areas such as outsourcing and purchase of supplies. MSI is striving for on-going advancement and fulfillment of social responsibilities with its business partners.

 Mitsui Sumitomo Insurance Transaction Policy


  • We shall select business partners (contractors, suppliers, etc.) without being bound by past transaction records and with comprehensive consideration of factors including transaction terms, business status, technical capabilities, and concern for the environment.

  • We shall properly manage and protect all information received through transactions.

  • We shall ask all business partners (contractors, suppliers, etc.) to observe all related laws, regulations, and social norms.

  • We shall ask all business partners (contractors, suppliers, etc.) to constantly provide optimal quality, prices, delivery terms and service.