MS&AD Insurance Group Holdings, Inc.
Basic Policy on Information Management

Apr. 1, 2010

Handling of Personal Information

Given the importance of protecting customer information, and seeking to maximize public confidence in its business, MS&AD Insurance Group will strictly adhere to laws regarding the protection of customer information (Act on the Protection of Personal Information), as well as other laws and ordinances to properly handle personal information and take appropriate measures for secure management. The “customer” means those who are associated with all the activities in MS&AD Insurance Group, and indifferent to individual persons, corporations whatever.

  • 1. MS&AD Insurance Group will obtain customer information to the extent necessary for business in a fair and legitimate manner. We will also report or make public our purpose for using the personal information, and use it only for the stated purpose.
  • 2. MS&AD Insurance Group will not offer customer's personal data to third parties without prior permission, unless stipulated by law.
  • 3. MS&AD Insurance Group may share personal data to introduce the products and services best suited to customers, and to manage the businesses of the Group companies. (Click here for our Policies of Shared Use).
    Policies of Shared Use
  • 4. MS&AD Insurance Group will endeavor to prevent leakage, damage, or defamation of customer data. It will also ensure adequate security measures such as the maintenance of policies regarding use, as well as implementation of systems for the maintenance of policies regarding use of data and secure management. We will also offer the necessary and relevant supervision when personal data is trusted to external parties on behalf of the Group.
  • 5. MS&AD Insurance Group will ensure that customer information is not mishandled, and will properly educate and supervise employees on the appropriate handling of customer information. We will also continue to review and improve our handling of customer information and our methods for secure management.
  • 6. MS&AD Insurance Group will respond quickly and appropriately to complaints and requests for consultations regarding its handling of customer information. If customers request the disclosure or correction of their own personal information held by the Group, we will promptly respond in compliance with the law.

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