Information Management

In light of the importance of protection for personal information, and in the interest of compliance with related laws and regulations as well as proper handling of customer information, MS&AD Insurance Group has formulated "the MS&AD Insurance Group Holdings, Inc. Basic Policy on Customer Information Management" and "the MS&AD Insurance Group Holdings, Inc. Basic Policy on Sharing Customer Information."

MS&AD Insurance Group Holdings, Inc. Basic Policy on Customer Information Management

MS&AD Insurance Group Holdings, Inc. Basic Policy on Sharing Customer Information

In accordance with the aforementioned Basic Policies, MS&AD insurance companies determine guidelines and internal rules related to information management instate security initiatives. They also plan and operate programs for the education of employees and agents, and perform related checks and monitoring. In addition, they make arrangements for response in the event of incidents such as information leaks, take steps for prompt post-incident correction and recurrence prevention, and otherwise work for appropriate handling in this respect.

We monitor the status as regards arrangements for information management at domestic insurance companies in the Group, ascertains the related situation in the entire Group, and reports on the same to management. In addition, it applies the findings of its monitoring activities in its efforts to reinforce arrangements for information management in the entire Group, through steps such as sharing of know-how with and provision of requisite support to domestic insurance companies in the Group.

We and MS&AD insurance companies have formulated the privacy policy for various items related to the handling of customer information, including a declaration of commitment to observance of related laws and regulations, appropriate acquisition, and limitation of the purposes of use. They have disclosed these policies on their respective websites.

Privacy policy (policy for protection of personal information) of each company