Growth with Our Employees

Building a Friendly Working Environment

Approaches for Work-life Balance Respect the diversity Safeguard employees’ safety and health

We endeavor to get the good work-life balance so that employees are proud of and want to work.

The MS&AD Insurance Group accepts diverse employee outlooks on value and has made arrangements for striking a good work-life balance. We give all employees so motivated the opportunity to grow and exercise their talents through the job.

Approaches for Work-life Balance

We are conditioning work environments and augmenting measures of support so that employees will be able to work energetically while striking a good balance with their private-life activities.

Support for diverse work styles(support of employees raising children)

Approaches as a company supporting the development of the next generation

くるみん認定マーク

Accreditation mark "KURUMINN"
for a company actively striving to support
the development of the next generation

MSI, Aioi Nissay Dowa and MSI Kirameki Life provide various supporting systems for the employees raising children as a company supporting the development of the next generation.


Building a Working Environment while raising children

Aioi Nissay Dowa provides Job Return Support Program with a view to erasing all sorts of worries and assisting a smooth return to work by employees who take childcare leave. The Program provides a guidebook setting forth what employees on childcare leave can do and what assistance is available from the company (i.e., superiors and workplaces). It also encompasses discussion with superiors and provision of information on activities in the company during leave. The idea is to assist the smooth return to the workplace.

The nursery school operated by Aioi Nissay Dowa

The nursery school operated by Aioi Nissay Dowa

The nursery school named Kids Club established in Tokyo to allow employees to raise children without quitting their jobs and help them to work as energetically as always.


Posting of substitutes for employees on childcare leave and provisions for shorter hours

Handbook on work-life balance

Handbook on work-life balance

To make it easier for female employees who are going to give birth to take childcare leave, MSI has their substitutes work with them starting three months before the maternity leave, to get fully accustomed to the duties.
The provisions for shorter hours give employees a choice of six patterns. MSI has taken steps enabling employees on leave for childcare to access the intranet at home, in order to allay their apprehensions about returning to the workplace.

MSI Kirameki Life, Mitsui Direct, MS Primary Life provide “Posting of substitutes for employees on childcare leave”.

Handbook on work-life balance prepared by MSI for the employees introduces the system to balance work, childcare, and nursing and to support his or her carrier.


Papa Preparation Leave / Ikumen leave

To assist male employees who prize a good work-life balance and want to be actively involved in childcare, Aioi Nissay Dowa instated Papa Preparation Leave, a provision for leave so husbands can prepare for impending childbirth by their wives. The husband is given one day of the week before the scheduled day of birth off with pay, to allow him to support the family as the father beginning before the birth of his child.

MSI instated Ikumen leave, a provision to support male employees who positively take part in childcare. The husband is given a total of three days before or after scheduled day of birth off with pay and the leave could be acquired during the period of 6 months after the birth.

Support for diverse work styles(Leave for nursing)

Leave for nursing, Temporary retirement for nursing

MSI and MSI Kirameki Life provide "Leave for nursing" and "Temporary retirement for nursing". "Leave for nursing" allows employees to leave up to 5 days (in case one in the family requires nursing care) every fiscal year to look after his or her family who are in need of attendant to go hospital etc. "Temporary retirement for nursing" allows employees to leave up to 365 days with tenure of office, encourage those motivated employees to work after the nursing.

Aioi Nissay Dowa and Aioi Life introduced a programme of reduced working hours for nursing, or a maximum one year leave for nursing with rehiring of employees for those who retired for nursing.

Actual use of child-support program, care support program Unit: persons
  Fiscal 2009 Fiscal 2010
  Leave for
childcare
Provisions for
shorter hours
Leave for
nursing
Leave for
childcare
Provisions for
shorter hours
Leave for
nursing
MSI 137 80 5 183 89 3
Aioi Nissay Dowa* 155 144 9 144 167 10
MSI Kirameki Life 9 3 0 16 5 0
Aioi Life 5 6 0 8 12 0

* Breakdown of the actual use in fiscal 2009 at Aioi Nissay Dowa

  Leave for childcare Provisions for shorter hours Leave for nursing
The former Aioi 127 127 8
The former Nissay Dowa 28 17 1

Support for diverse work styles(change of place of employment)

Provisions for change of place of employment

Aioi Nissay Dowa offers provisions for a change of place of employment entitled "Ai Move". The provisions enable area-specific employees* to move and continue working for the company instead of quitting when they are compelled to move for reasons such as the transfer of their spouse or care for aged parents. The new provisions are helping to support employees’ work-life balance as well as to stem the efflux of first-rate personnel.

* Area-specific employees: employees who are not subject to transfer entailing a change of residence

In fiscal 2006, MSI introduced provisions for a change of place of employment. The provisions enable area-specific employees* to move and continue working for the company instead of quitting when they are compelled to move for reasons such as the transfer of their spouse or the marriage.

* Area-specific employees: employees who are not subject to transfer entailing a change of residence

Respect the diversity

Support for activity by female employees

The MS&AD Insurance Group thinks it is important that female employees can challenge the works and roles in larger fields of activities with utilizing their advantage and characteristic. That leads to the growth of employees and growth of company.

MSI, Aioi Nissay Dowa, and MSI Kirameki Life established a professional team and it assists the career development, good work-life balance of female employees and breed workplace environments to support.

三井住友社 人事部 女性活躍チーム チーム長 馬場 真希子

MSI is eugaged in the Role innovation which promotes the innovation of existing way of working as well as provides challenges for new work and roles. Also in personnel system which is the basic support for the roles and way of work of employees, it abolished categorizing by their roles. If the role innovation is established, it would be a large step for promoting the success of female employees by helping to open the way of promotion as well as increasing the fields female employees can be active.

MSI, Aioi Nissay Dowa created a tool for promoting a wider role for female employees as previous year. In fiscal 2011, on the theme of Understanding of the roles in human resources development, it carries interviews between 10 female employees and 10 superiors of them who have given the courage at the turning point.


Fujino Fukuoka
Manager, Diversity Promotion Office, Human Resources Department
Aioi Nissay Dowa

Fujino Fukuoka Manager, Diversity Promotion Office, Human Resources Department Aioi Nissay Dowa

from the left, Ms. Yoshida, Ms. Fukuoka,
Ms. Chinda

In order that female employees demonstrate capability and expand the place of activity, we have been supporting and promoting the activity at the "female activity promotion desk". As a result, in March, 2011 we were awarded by "diversity management award" conducted by Toyo Keizai. From fiscal 2011, the desk name was changed to "diversity promotion desk" and we will be strengthening female activity further as a center of the diversity of our company, and striving to create the workplace where all employees can work energetically and with a sense of purpose.


Share of all employees and management positions occupied by women (as of 1 April 2011)
(figures in parentheses indicate number of persons)
  Share of all employees
occupied by women
Share of all management positions
occupied by women
  Fiscal 2009 Fiscal 2010 Fiscal 2009 Fiscal 2010
MSI 48.3% 59.6% 1.3%(55) 1.5%(64)
Aioi Nissay Dowa The former Aioi
47.5%
47.8% The former Aioi
3.0%(80)
2.9%(101)
The former NissayDowa
47.0%
The former NissayDowa
1.5%(13)
MSI Kirameki Life 34.9% 39.7% 1.5%(6) 1.1%(6)
Aioi Life 35.1% 35.1% 7.2%(5) 6.9%(5)

Support of education for physically challenged employees

MSI established a team called Team WITH for workplace assimilation of physically challenged to provide educational support and to build a workplace support system.
The members of Team WITH engage in dialogue with superiors and the challenged themselves in the workplace, and take action such as preparation of a manual for workplace assimilation. Once a year, they conduct training for employees with hearing impairments. In fiscal 2010, they provided training on the themes of "Lecture of successful experience by employee having hearing difficulties"and "seminar of insurance products".

Safeguard employees’ safety and health

Approaches for creating confort

We think performance of expected roles and achievement of results during limited hours and improvement of work-life balance heightens the employee's sense of fulfillment and their growth. MSI and MSI Kirameki Life encourage its employees to go home early in August, November, and February, which it has designated as months for creation of margin, and treats Wednesdays and Fridays throughout the year as no-overtime days.
Each company also hold meeting twice a year for creation of margin.

Aioi Nissay Dowa conducts “Eco-revolution(ER campaign)” which enables the compatibility between innovation of work and work styles, improvement of productivity. In ER campaign, the whole company and each workplace engage in the "innovation of business operation", and promotes going-home-early and acquiring the consecutive leave, which contributes to the Innovation of work styles for the employee's refreshment and improvement in work-life balance.

Taking time off with pay

Number of days off with pay taken by employees in each category (Fiscal 2010) MSI
Employee category*1 Average number of days taken off
Carry-over and ordinary total Accumulated Special days off*2
All-area employees 1.57 0.12 9.70
Area-specific employees (Type I) 3.74 0.28 11.06
Area-specific employees (Type II) 6.92 0.38 11.60
Sales and claims support 7.24 1.17 10.71
Exclusive duty I 7.57 0.11 11.54
Average number of days of above categories 4.84 0.26 10.82
Average number of days of all employees 6.38 0.19 10.83

*1 Indication of only categories with at least 100 employees. However, average number of days of all employees consists of all categories.

*2 Figures for special days off are totals for summer vacation and other days off.

Number of days off with pay taken by employees in each category (April 2010 - March 2011) Aioi Nissay Dowa
Employee category*1 Average number of days taken off
Carry-over and ordinary total Accumulated Special days off*2
All-area employees 2.00 0.32 7.67
Area-specific employees 4.96 0.39 10.18
MI employees 5.31 0.42 9.63
Career employees 11.81 0.14 7.78
Contact-base employees (Type I) 7.77 0.04 3.60
Contacted employees (Type II) 6.24 0.14 6.49
Managers 3.82 0.25 5.41
Premium collection staff 5.53 0.00 0.62
Part-time staff 6.83 0.23 6.68
Full-time claim service employee (Type I) 4.46 0.38 8.13
Total of above categories 4.56 0.28 7.64
Total of all employees 4.48 0.27 7.48

*1 Indication of only categories with at least 100 employees. However, average number of days of all employees consists of all categories.

*2 Figures for special days off are totals for summer vacation and other days off.

Health management of employees

The MS&AD Insurance Group strives to breed workplace environments facilitating energetic work by all employees in good physical and mental health.

Medical Checkup

MSI conducts medical checkup by dividing employees into two categories(*) by age, and the consultation rate has become 99.5% at MSI. It supports employee's health care with emphasis on follow-up, such as a secondary inspection (reexamination / progress inspection and the thorough examination), health guidance, medical treatment recommendation, etc. based on these results of a medical checkup.
And it conducts consultation investigation to the employees beyond a certain period of operating time of computer, and is carrying out medical interviews by a doctor to the required employee.
* (General Medical Checkup) for employees below the age of 35
   (Total Medical Checkup) for employees over the age of 35 (complete medical checkup)

Aioi Nissay Dowa conducts medical checkup by dividing employees into three categories(*) by age. Industrial physician checks the result of medical checkup and it is carrying out medical follow up from the health-care-administration center to the required employee.
And it conducts meeting with Industrial physician to the employees beyond a certain period of operating time of computer, and is carrying out medical follow up from the health-care-administration center to the required employee.
* (complete medical checkup) for employees over the age of 35
   (complete or general medical checkup) for employees between the age of 30 and 34
   (general medical checkup) for employees below the age of 35

Support of Mental health care of our employees

The MS&AD Insurance Group strives to create workplace environments facilitating energetic work by all employees in good physical and mental health.

Mental health care program

We have established health management centers and employee consultation offices (or officers). The entire group is making efforts to see that employees throughout the Group have access to mental health care of uniform quality. The health management centers are staffed with full- and part-time industrial physicians and industrial nurses, and stay with the employee over the entire process from initial consultation to reinstatement in the workplace.

Although they are ready for consultation on any matters, the employee consultation offices emphasize support for reinstatement in the workplace, and work in collaboration with the health management centers.

Activities to prevent mental illness

MSI provides separate training in mental health care led by full-time industrial physicians and nurses as well as the head of the employee consultation office in each layer, division, and region.
In addition to the training, the company added a mental health manual to its website and started e-learning system using this manual. Its website displays a stress checking system employees can use to easily ascertain their own stress level and take steps for their own care. The full-time industrial physicians and nurses regularly make the rounds of workplaces to learn of the employee health status and workplace environment. If necessary, they also offer guidance and advice for improvement.

In its e-learning system, Aioi Nissay Dowa has incorporated issues related to mental health and is implementing them.
The Personnel Department provides training about mental health in the context of programs for newly appointed line section heads and line department managers. In addition, the company has constructed a setup for ready consultation by employees about mental health, by intranet display of contact information for the in-house consultation center and outsourced consultation organ.

Health management and follow-up services for employees with mental health problems

In MSI's setup for health management and follow-up services, employees experiencing difficulties are instructed to get a proper diagnosis of their condition by the physician in charge, and industrial nurses regularly check their condition during their rehabilitation. In the period of recovery, it also furnishes follow-up services for reinstatement in the workplace based on cooperation between the health management center and the employee consultation office.

In Aioi Nissay Dowa, in order to assist to maintain the routine of life style during the leave and follow up for reinstatement in the workplace, employees on medical leave are asked to submit records of daily life to consultation center and through the meeting between consultation center and the employee’s superior is held once in 2 months. It checks their condition and furnishes follow up service for reinstatement in the workplace.

Safety of employees(safe driving and number of worker injuries)

Number of claims of work related injuries (fiscal 2010)
MSI
■Number of claims of work related injuries 71
<breakdown>
  Work related disaster
25
  During commuting disaster 46
  Workplace fatality accident 0
Number of claims of work related injuries (fiscal 2010)
Aioi Nissay Dowa
■Number of claims of work related injuries 44
<breakdown>
  Work related disaster
26
  During commuting disaster 18
  Workplace fatality accident 0
CSR