CSR Management in the MS&AD Insurance Group
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It is the mission of the MS&AD Insurance Group to contribute to the development of a vibrant society and help secure a sound future for the earth, by bringing security and safety through the global insurance and financial services business.
We intend to discharge our corporate social responsibility based on our basic idea that all of our business activities are for the realization of our corporate mission and vision. The MS&AD Insurance Group places this as our CSR management.
Pillars of Approaches
The two pillars of our approaches to CSR management are creating a sustainable society through our core business and sharing our mission, vision and values.
Pillar of approaches I
Creating a sustainable society through our core business
As an entity engaged in a global development of business, the Group is required to take action that will help to create a sustainable society. We strive to respond to expectations and needs from local and international communities and create a sustainable society through our core operations. To present the status of our approaches in an easy-to-understand manner, we will disclose information with objective indicators.
Pillar of approaches II
Sharing our mission, vision and values
We will practice the values in order to realize the mission, vision as well as the first pillar of approaches.
In the intangible insurance and financial services, the work of each of us is the very product. We consider it is important that we always consider the linkage of our each work with the society and to practice the value in order to realize the mission, vision as well as realizing the first pillar of approaches.
Formulation of key performance indicators(KPIs) to promote CSR management
The MS&AD Insurance Group is working on the following approaches in order to bring security and safety to stakeholders and for lasting contribution to enrichment of society and a sound future for the earth in line with the two pillars of our approaches.
| Stakeholders | Main approaches |
| Customers | Approaches to the improvement of quality of products and services |
| Agents | Approaches to the growth and improvement of Agents |
| Employees | Approaches that lead to the growth of employees |
| Local and International Communities | Contribution to the building of sustainable societies |
| Global Environment | |
| All stakeholders including shareholders, business partners | Approaches for stabilization of operating basis |
We are formulating key performance indicators(KPIs) for promoting these approaches.
KPIs will enable the effective approaches by visualizing the progress of main approaches with objective indicators in line with the PDCA cycle in line with the PDCA cycle.
We also believe that clearly indicating KPIs will make it possible for employees themselves to learn how they are helping to create a sustainable society through their work.
Participation in overseas Initiatives
Participation in the United Nations Global Compact*
In June 2004, MSI became the first financial institution to proclaim its support of the U.N. Global Compact. MS&AD Insurance Group will take over the support and continue active participation.
* The Global Compact is an initiative that was advocated by Kofi Anan, the former U.N. Secretary-General, in 1999. It calls upon globally active companies to observe and practice ten principles related to human rights, labour, the environment and anti-corruption.
Ten principles in Global Compact
Human Rights
Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights.
Principle 2: make sure that they are not complicit in human rights abuses.
Labour
Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.
Principle 4: the elimination of all forms of forced and compulsory labour.
Principle 5: the effective abolition of child labour.
Principle 6: the elimination of discrimination in respect of employment and occupation.
Environment
Principle 7: Businesses should support a precautionary approach to environmental challenges.
Principle 8: undertake initiatives to promote greater environmental responsibility.
Principle 9: encourage the development and diffusion of environmentally friendly technologies.
Anti-Corruption
Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.
Participation in the United Nations Environmental Program Finance Initiative (UNEP FI)
MSI and Aioi Nissay Dowa are participating in UNEP FI to seek the concept of good service, spread and promote the service at financial institution taking into account the environment and social sustainability.
External Evaluation
Socially Responsible Investment (SRI); a widely-practiced method of assessing the company not only through profitability but from a viewpoint of Corporate Social Responsibility (CSR) and investing in the company. MS&AD Insurance Group is utilizing the assessment provided by major SRI evaluation organization for improvement of approaches. As of July, 2011, MS&AD Insurance Group is included in the following components of SRI Index.
・FTSE4Good index series
・Ethibel PIONEER and EXCELLENCE Investment Registers
・Morningstar Socially Responsible Investment Index(MS-SRI)
