CSR activities of each company | MS&AD Insurance Group Holdings

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CSR activities of each company

Approaches listed in CSR Report 2012
This is the list of approaches provided in CSR Report 2012. Please refer to this website to see approaches of each company.
Major approaches among characteristic approaches are listed by theme.

Website of each company
Website of each company presents its approaches of CSR.

Approaches listed in CSR Report 2012

Approaches listed in CSR Report 2012	Companies
Approaches listed in CSR Report 2012	Group	Domestic Insurance Company	MSI	ADI	Mitsui Direct	MSI Aioi Life	MSI Primary Life	Affiliated business companies
Pillar Ⅰ Earning trust through the improvement of quality of products and services
Quality Improvement in response to stakeholder view
Schemes of absorbing the views of customers	○
Questionnaires with customers			○	○
Structure for Responding to Customer Communications		○
Schemes of listening to agents' voice			○	○
Schemes of listening to the external experts views			○	○		○
Examination of insurance payment			○	○
Schemes of listening to employees' voice			○	○		○
Develop products from customers perspective
Non-life insurance			○	○	○
Branded Product for personal customers "GK" "TOUGH"			○	○
Direct Insurance					○
Life insurance						○	○
Branded Product "&LIFE" for personal customers						○
Fixed Amount Insurance for Whole Life in Foreign Currency							○
Improve the simplicity and convenience for customers
Provision of understandable explanatory documents			○	○
"Insurance Proposal Application" for tablet terminals				○
Understandable pamphlet			○	○
Improve the convenience for customers in contracts		○
Electronic contracting procedure			○
Internet Service			○	○	○
Policy clauses on CD-ROMs						○
Books and vouchers made-to-order							○
Consideration for challenged persons			○	○			○
Adoption of SP code			○
Printed material in consideration of color universal design			○				○
Web Road Services for the Hearing Impaired			○	○
Road Service			○	○
Payment of insurance claim service preferable to customers
Reliable receipt system for accident report and provision of the course of accident response			○	○
"Communication Site" opened for accident-response services					○
Provision of recovery services of afflicted facilities			○
Improvement of skills of personnel			○	○
Examination of insurance payment			○	○
Quality improvement of Contact Center
Quality improvement in the Group	○
Group Contact Center Strategy Meetings	○
Call handling contest in the Group	○
Sharing Information structure			○	○
Growth with our agents
Improvement of Quality in Agent Work			○	○		○	○
Scheme and system for Improvement of Quality in Agent Work			○	○
Support for Improvement of Skills in Agent Work			○	○		○	○
Feedback of Customer's Voices (Complaints and Compliments)			○	○
Framework to secure quality in agent work			○	○
Communication with agents			○	○
Regular training and seminar			○	○
Cooperation with organization of agents			○	○
Management assistance of agents			○	○
Pillar Ⅱ Contribute to a sustainable environment and society
Response to large scale disasters and support of affected areas
Response to large scale disasters	○
Disaster Relief Donation Matching Gift Program	○
Response tothe Great East Japan Earthquake	○
Payment status of claims			○	○		○	○
Continuous support	○
Future tasks	○
Support the preparation of disasters			○	○				○
Response to the flooding in Thailand			○	○
Contribution to the Global Environmental through our core business
Provision of products and services			○	○	○
Weather Derivative			○
Support of renewable energy projects			○
Environmentally friendly automobile insurance			○	○	○
Reducing environmental burden in business processes			○	○
Environmentally friendly Investment and Loan			○	○
Environment Investment			○
Solar loans			○	○
Environmental Awareness Activities			○	○
Support for certification under Eco Action 21			○	○
Spread of Eco-maintenance and eco-inspection			○
Promotion of eco safe driving	○
Risk Consulting								○
Provision of consulting services in the areas of biodiversity								○
Provision of energy saving consulting service								○
Provision of ISO 14001 certification consulting service								○
Resolutions of issues in the society
Approaches Related to Traffic Safety			○	○	○			○
Provision of automobile risk management services to corporate customers			○	○				○
Campaign for education in safe driving for customers			○	○
Presents of Yellow pennants				○
Promoting activity of driving manner, "MUJICOLOGY! Project"					○
Approaches Related to Life and Medical Services						○
Activities to conveying the medical information to customers						○
Campaign for the diffusion of and publicity about tests for cervical cancer						○
Donation to activities of sending vaccine for the World's Children						○
Approaches Related to Welfare Fields			○	○
Approaches by Fureai Do-Life Service				○
Mitsui Sumitomo Insurance Welfare Foundation			○
Approaches of Education Support				○
Participation in the bell mark campaign				○
Endowed lectures in the Waseda University				○
Donation of scholarships to the International University of Health and Welfare				○
Approaches Rooted in the Community				○
The Regional AD Club				○
Environmental Basic Policy
MS&AD Insurance Group Environmental Basic Policy	○
Reduce the environmental burden incurred in conjunction with our business activities
Medium- and long-term reduction goal of CO₂	○
CO₂ emissions in our business activities	○
Reduction status of Environmental Burden	○
Status of effort for Reduction of Environmental Burden	○
Purchasing Green Power Certification			○
Promotion of use of forest certified paper	○
Environmentally-friendly building			○
Environmental management	○
Approach for acquisition and maintenance of ISO 14001 certification	○
Participation to Initiatives	○
Participation in the Carbon Disclosure Project	○
Signing the UN Environmental Program UNEP Finance Initiative (UNEP FI) Principles for Sustainable Insurance			○	○
Signing the Japanese Principles for Sustainable Society			○	○		○		○
Approaches for preserving biodiversity
Consulting service, Research			○					○
Provision of consulting services in the areas of corporate greening and biodiversity								○
Approaches through the JBIB			○
The Story of Biology Told by Corporations			○
Activities for preservation of biodiversity	○
Ramsar Supporters	○
Project for tropical reforestation			○
Activities for preservation of coral reef				○
The green area favorable to biodiversity			○
Coexistence with society through awareness activities
Awareness-enhancement among employees, their families and agents	○
MS&AD Eco smile	○
Education to employees	○
Implementation of MS&AD Family Environmental Classes	○
Environmental statement of ADI				○
Kids' ISO 14000 program				○
Local Communication			○
Information provision from ECOM Surugadai			○
Support activities of social contribution by employees
System of Volunteer leave/temporary retirement			○	○		○
Employee-participation Social Contribution Activities	○
Rice fields Reconstruction assistance activity	○
"Day of Fukko mai (Restored Rice)" to be observed at company canteens			○
Nationwide activities of community contribution			○	○		○
Support forthe Social Contribution Activities of Employees	○
MS&AD Unison Smile Club	○
Social contribution in the field of sports and culture
Support for Sport			○	○		○
Woman judo club and woman's track-and-field club			○
Supporting Corporate Marathon Relay Race				○
Women's soccer						○
Support of sports for the physically challenged				○		○
Wheelchair basketball				○
All Japan visually impaired person judo convention						○
Promotion of Culture			○	○			○
Introduction of Concert halls			○	○
Mitsui Sumitomo Insurance Cultural Foundation			○
Exhibition of owned arts, "Tsubaki"				○
Special performance by "12 Cellists of Berlin Philharmonic Orchestra"							○
Pillar Ⅲ Put into practice the Group values
Practice of values
Approaches to practice the Mission, Vision, and Values as the Group	○
Interview with Employee		○
Employee's situation
The number of employees	○
Hiring of New Graduates			○	○
Internship			○	○
Employment for the elderly			○	○
Employment of the Challenged			○	○
Human asset development
Education and Training	○
Education content		○
Support taking up the challenge		○
Trainee systems		○
In-house application system			○	○		○
Goal challenge program		○
Upgrading the roles			○
Global human resources			○	○
Communication with employees
Employees questionnaire			○	○
Utilizing employees' voice for business improvement			○	○		○
Communication with board members			○	○
Approaches to Human Rights
Education about Human Rights	○
Structure of Education about Human Rights			○	○
Human rights seminars			○	○
Consultation	○
Reporting system from Employees	○
Sexual harassment and power harassment consultation			○	○
Building a Friendly Working Environment
Approaches for Work-life Balance	○
Approaches as a company supporting the development of the next generation			○	○		○
Support of employees raising children		○
Care support			○	○		○
Actual use of child-support program, care support program			○	○		○
Innovation of work styles			○	○
Safeguard employees' health	○
Taking vacation with pay			○	○
Health management of employees			○	○
Mental health of employees	○
Safety of employees (safe driving and number of worker injuries)	○
Promotion of the diversity
Promotion of activities by female employees	○
Share of management positions occupied by women		○
Support for diverse work styles			○	○
J-Win Outstanding Efforts Award				○
Employment of the Challenged			○	○
Support for physically challenged employees			○	○
Rehirement of the elderly			○	○
Overseas approaches
Improvement of quality of products and services	○
Response to the flooding in Thailand			○	○
"The non-life insurance company with the most outstanding activities in Asia", an Asia Insurance Industry Award, was given to us	○
Micro-Insurance			○
Investment in Takaful Project, and promotion of assurance and security by dispatched employees			○
International Compliance Controller Training			○
Contribute to a sustainable environment and society	○
Support on health technologies			○	○
Support in disaster-stricken area	○
Activitiy under the theme of Safety			○
Activitiy under the theme of Environment			○	○
Contribution to local community			○	○
Practice of values			○
Human asset development			○
Work-life Balance			○

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Website of each company

Website of each company introduces its approaches of CSR (Japanese Only)

Mitsui Sumitomo Insurance Co., Ltd.

Aioi Nissay Dowa Insurance Co., Ltd.

Mitsui Direct General Insurance Co., Ltd.

For response to trust from customers

Mitsui Sumitomo Aioi Life Insurance Co., Ltd.

Mitsui Sumitomo Primary Life Insurance Co., Ltd.

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