Basic Policy for Shared Use of Customer Information

Japanese

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The MS&AD Insurance Group has set forth the following provisions on sharing customer information with in the Group.

MS&AD Insurance Group
Basic Policy for Shared Use of Customer Information

In order to provide customers with the highest quality risk solution services centered on activity to achieve "Customer Satisfaction," to the extent that it is necessary, the MS&AD Insurance Group may share the use of personal data of customers within the Group within the scope stated below. When doing so, the handling of such data shall be conducted appropriately in compliance with the Act on the Protection of Personal Information (the "Personal Information Protection Act") as well as other applicable laws, guidelines and the like.

1. In order for the MS&AD Insurance Group Holdings, Inc. (the "Holding Company") to conduct management of the Group companies, the use of personal data may be shared at the MS&AD Insurance Group among the Holding Company and Group companies subject to the following conditions.

(1) Types of Personal Data

(i) Shareholder information (names, addresses, number of shares held, etc.).

(ii) Customer information maintained by the Holding Company and Group companies (names, addresses, telephone numbers, email addresses, gender, dates of birth, other policy information stated in applications and other documentation, information pertaining to insurance claims, and other information pertaining to transactions with customers).

(2) Parties with Which Information is Shared and Party Responsible for Management
The Group companies with which the use of information is shared consist of domestic and foreign insurance companies, reinsurance companies and affiliates of the MS&AD Insurance Group (refer to the List). The party responsible for supervision and management of shared use shall be the Holding Company.

2. In order to provide information and the like on products and services handled by the Group companies, the use of personal data may be shared at the MS&AD Insurance Group among the Group companies subject to the following conditions.

(1) Types of Personal Data
Names, addresses, telephone numbers, email addresses, gender, dates of birth, other policy information stated in applications and other documentation, information pertaining to insurance claims, and other information pertaining to transactions with customers.

(2) Parties with Which Information Is Shared and Party Responsible for Management
Refer to the List of the Group companies with which the use of information is shared. The party responsible for supervision and management of shared use shall be the Holding Company.

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